Concierge - Full Time Night Shift - Thursday and Sunday Days Off

Stony Brook Medicine's Concierge Services operates within a prominent hospital setting as an integral part of the healthcare delivery system. Stony Brook Medicine itself is a renowned academic medical center affiliated with Stony Brook University, serving a diverse community with comprehensive medical services, cutting-edge research, and educational programs. The institution places a strong emphasis on patient-centered care, safety, and compliance with healthcare regulations. As a leader in the healthcare sector, Stony Brook Medicine is committed to fostering an inclusive and supportive environment for patients, visitors, and staff alike.

The Concierge Services department at Stony Brook Medicine plays a vital role in enhancing the overall patient and visitor experience. This department is centered around providing exceptional customer service in situations that can often be stressful or challenging. Working in compliance with various regulatory agencies, the team ensures patient safety through strict patient identification practices and manages the hospital's visitation policies accurately. Concierges work in several key locations, including the Main Lobby Information Desk, Children's Lobby, and mobile Kiosk Podiums, offering consistent support across the hospital campus.

This role is categorized as a full-time hospital position with an anticipated salary of approximately $45,372 per year, reflecting Stony Brook University Hospital's competitive pay scale. In addition to the base salary, employees may also be eligible for supplemental pay such as location pay, night shift differential, and inconvenience pay, which further enhances the total compensation package.

The Concierge at Stony Brook Medicine is tasked with ensuring smooth visitor flow, facilitating communication between clinical staff and visitors, and maintaining a respectful, courteous, and professional demeanor at all times. This position requires excellent interpersonal communication skills, the ability to manage high volume and fast-paced environments, and strong problem-solving capabilities. Key responsibilities include greeting and assisting visitors, overseeing lobby interactions, coordinating with security during peak times, and using the Visitor Management System to accurately track visitor information.

Furthermore, the Concierge Services staff are responsible for educating visitors about hospital policies, infection control measures, and safety risks in alignment with current Department of Health guidelines. They also must be adept at employing crisis prevention and de-escalation techniques to handle difficult encounters with professionalism and discretion.

Supporting hospital departments by coordinating efforts to resolve patient flow impediments and assisting with deliveries of mail and flowers are also important facets of the role. The Concierge must be highly organized, managing supplies such as PPE, visitor passes, and informational materials, to maintain an efficient operation at the information desks and mobile kiosks.

This role also involves some physical demands including prolonged periods of sitting, walking, standing, lifting, and occasionally transporting patients, which require candidates to possess sufficient physical stamina and resilience. Candidates should be adaptable to changes in processes and regulations, willing to accept shift variations, and prepared to comply with safety protocols including respiratory protection policies where applicable.

Stony Brook Medicine supports professional growth and development, encouraging concierges to participate in training activities and to assist in mentoring new staff members on departmental programs and guidelines. The selected candidate will be required to undergo pre-employment physical and drug screenings, reference checks, and provide verification of educational credentials as a condition of employment.

Overall, the Concierge position at Stony Brook Medicine offers a dynamic and impactful career opportunity within a respected healthcare environment. It enables individuals to contribute meaningfully to patient safety, customer satisfaction, and operational efficiency, while being part of an institution dedicated to excellence, diversity, and community well-being.