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Concierge - Full Time Night Shift - Thursday and Sunday Days Off
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $45,372.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
State pension
Shift Differentials
Location pay
Employee health services
Job Description
Stony Brook Medicine's Concierge Services operates within a prominent hospital setting as an integral part of the healthcare delivery system. Stony Brook Medicine itself is a renowned academic medical center affiliated with Stony Brook University, serving a diverse community with comprehensive medical services, cutting-edge research, and educational programs. The institution places a strong emphasis on patient-centered care, safety, and compliance with healthcare regulations. As a leader in the healthcare sector, Stony Brook Medicine is committed to fostering an inclusive and supportive environment for patients, visitors, and staff alike.
The Concierge Services department at Stony Brook Medicine plays a ... Show More
The Concierge Services department at Stony Brook Medicine plays a ... Show More
Job Requirements
- Verification of degree (e.g., diploma or official transcript) is required
- Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
- Proficient computer skills
- Ability to work independently using strong problem-solving skills
- Ability to interpret guidelines and take appropriate action
- Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols
- Ability to coach and train staff
- Successful completion of pre-employment physical examination and medical clearance
- Completion of electronic reference check with a minimum of three professional references
- Successful completion of a 4 panel drug screen
- Meet regulatory requirements for pre-employment screenings
- Provide a copy of any required New York State license(s)/certificate(s)
Job Qualifications
- Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
- Proficient computer skills
- Ability to work independently using strong problem-solving skills
- Ability to interpret guidelines and take appropriate action
- Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols
- Ability to coach and train staff
- Previous Hospital Concierge/Information Desk experience preferred
- First Responder/EMS/Emergency Management experience strongly preferred
- Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups preferred
Job Duties
- Courteously greets all visitors upon arrival to the hospital
- Oversees patient and visitor interactions in the main lobby
- Collaborate with security with patient and visitor check in during high volume times
- Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff
- Regularly assesses lobby areas volume and initiates efforts to eliminate unnecessary delays
- Coordinates efforts across hospital departments/disciplines to identify impediments to patient flow/treatment in a timely manner
- Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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