Concierge - Full-Time Day Shift

Silver Spring, MD, USA|

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Paid Time Off

overtime eligibility

Job Description

Victory Housing, Inc. is a nonprofit organization dedicated to providing affordable housing and supportive services to individuals and families in need. With a mission centered on creating safe, secure, and nurturing environments, Victory Housing strives to enrich the lives of residents through quality housing and community support. The organization operates multiple residential communities and is committed to upholding high standards of care, safety, and compliance in all its facilities. The team at Victory Housing is passionate about fostering inclusive communities where residents can thrive and feel empowered through access to essential services and resources.

Currently, Victory Housing... Show More

Job Requirements

High school diploma or equivalent
Prior experience in receptionist or administrative role preferred
Strong communication skills
Ability to follow organizational policies and procedures
Knowledge of safety and infectious disease protocols
Proficiency in telephone etiquette and customer service
Ability to manage multiple duties simultaneously
Reliable and punctual
Ability to use basic computer applications
Willingness to complete all required training
Ability to work in a team environment

Job Qualifications

High school diploma or equivalent
Prior experience in a receptionist or administrative role preferred
Excellent communication and interpersonal skills
Ability to adhere to policies, procedures, and regulatory guidelines
Competency in handling and routing telephone calls professionally
Basic computer skills including word processing
Ability to maintain a neat and welcoming reception area
Capability to handle multi-tasking in a busy environment
Familiarity with infectious disease control protocols is an asset

Job Duties

Ensure that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions
Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA
At all times, implement universal precautions and infectious disease control protocols
Wear assigned PPE appropriately per policy and as requested
Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules
Participate in required safety and disaster drills as assigned and mandated
Answer and transfer all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance
Handle and route all incoming calls in a timely (within three rings), courteous, and customer-friendly manner using proper telephone etiquette
Communicate all phone messages clearly and deliver materials to appropriate parties promptly
Monitor the entry into and departure out of the community for all guests, residents, and vendors to maintain a safe and secure environment
Screen all visitors per infectious disease control protocols and guidelines
Greet, identify, and visit with all guests, visitors and scheduled appointments
Refer all marketing inquiries to Executive Director and complete Inquiry Sheet if unable to talk with the prospect
Mail community brochures upon request and assist with other bulk or Direct Mails as directed
Assemble and maintain supply of completed brochure packets and request collateral materials
Assist with office functions such as word processing support
Distribute mail throughout home to staff and residents
Assist in maintaining postal supply and preparing out-going mail
Maintain forms ready for use in files
Assist with activities and redirect disoriented residents as needed
Maintain neat reception area
Coordinate use of common areas for events and meetings
Assist in maintaining appointment notebooks
Assist job applicants
Assure community directions are available at desk
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: