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Harris Health System logo

Concierge - F/T - Ben Taub Hospital

Job Overview

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Compensation

Hourly
Range $14.75 - $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee assistance program
flexible spending accounts

Job Description

Harris Health System is a renowned public healthcare safety-net provider that has been serving the residents of Harris County, Texas, since its establishment in 1966. It plays an essential role in the community by providing comprehensive healthcare services to low-income, uninsured, and underinsured patients. The system offers an array of health services focusing on acute and primary care, wellness, disease management, and population health. Harris Health operates through a robust network consisting of two major hospitals: Ben Taub Hospital, a Level 1 Trauma Center, and Lyndon B. Johnson Hospital, a Level 3 Trauma Center, along with 39 clinics, health centers,... Show More

Job Requirements

  • bachelor's degree and two years work experience in customer service, healthcare, or hospitality or combination of all three
  • or high school diploma or GED and six years work experience in customer service, healthcare, or hospitality or combination of all three
  • bilingual English/Spanish preferred
  • above average verbal communication skills for heavy public contact
  • exceptional public speaking skills
  • writing and composing correspondence and reports
  • proficiency with PC, MS Word, and MS Excel
  • availability to work weekends, holidays, and flexible hours
  • healthcare experience preferred
  • great customer service skills

Job Qualifications

  • bachelor's degree and two years work experience in customer service, healthcare, or hospitality experience or combination of all three
  • high school diploma or GED and six years work experience in customer service, healthcare, or hospitality experience or combination of all three
  • bilingual English/Spanish preferred
  • excellent communication skills including public speaking and writing
  • proficiency with PC, MS Word, and MS Excel

Job Duties

  • assist patients and visitors with wayfinding and facility directions
  • provide patient information
  • assist with internal and external transportation needs
  • troubleshoot questions, concerns and issues
  • train and mentor assigned volunteers
  • maintain desk resources and departmental manuals
  • cross-train in various areas to ensure continuity and quality of service

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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