Concierge (FT)

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement Plan

Training and development programs

Employee Discounts

Job Description

Montage International is a prestigious luxury hospitality company renowned for its exceptional resort experiences and commitment to delivering unparalleled guest services. As a leader in the upscale hotel and resort industry, Montage International operates with a passion for excellence and a dedication to creating memorable experiences for every guest. The company fosters a unique culture that encourages employees to live their passion and bring their individual magic to their roles, making it an inspiring workplace for those who thrive in customer-centered environments. The company values inclusivity and accessibility, welcoming applicants with disabilities and providing reasonable accommodations throughout the hiring process... Show More

Job Requirements

Must be able to stand for an extended period of time, approximately six hours
Must be able to bend, stoop, squat, and stretch to fulfill tasks
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
Must be able to work weekends, nights and/or holidays based on business demands
Must have minimum two years customer service experience
College degree preferred
Excellent telephone etiquette
Must possess a positive attitude
Must integrate company values throughout all interactions
Must be dependable

Job Qualifications

College degree preferred
Minimum of two years' experience in an upscale hotel preferred
Minimum of two years' experience in customer service
Excellent telephone etiquette
Exceptional guest recovery skills
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly and effectively adapt to using new software products
Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Job Duties

Greeting guests with friendly and sincere welcome
Providing information and assistance to guests regarding city and hotel attractions or points of interest
Booking reservations for guests both within the resort and at outside facilities
Properly logging guests requests and performing follow up with guests
Familiarizing oneself with each day's arrival and group activities
Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
Ensuring any incoming and outgoing packages are logged and delivered appropriately
Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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