Concierge - FT

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.35 - $18.90

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Medical

Dental

Vision

401K Matching

Childcare assistance

eldercare assistance

flexible spending accounts

Job Description

MBK Senior Living is a respected senior living community provider with over 30 years of experience in serving the Western United States. The company owns and operates 35 independent living, assisted living, and memory care communities, all dedicated to enriching the lives of seniors by offering quality care and supportive services. MBK Senior Living prides itself on fostering a positive and inclusive work environment that truly puts people first—both residents and team members. This dedication to excellence has earned them recognition as one of the "Best Workplaces in Aging Services" by Fortune magazine and certification as a "Great Place to Work" since 2017. The company emphasizes a core philosophy known as Yoi Shigoto, a Japanese concept meaning "good, quality work," which drives their standard for exceptional service and respectful community engagement.

The Concierge role at MBK Senior Living is a full-time position offering a competitive salary in the range of $18.35 to $18.90 per hour, working Tuesday through Saturday from 8:00 am to 2:30 pm. This position is key as the first point of contact for visitors, residents, and family members alike, making it essential for the Concierge to embody excellent customer service and a professional image aligned with the community's values. The Concierge will handle various administrative responsibilities including greeting visitors warmly, answering phones promptly and courteously, managing mail and deliveries, tracking meal attendance, and collaborating closely with department managers and executive leadership.

This role demands professionalism and a welcoming attitude, as the Concierge represents the community’s commitment to hospitality and high-quality service. The position also offers rich benefits for full-time employees such as medical, dental, and vision insurance, 401(k) matching up to 4%, flexible spending accounts, childcare and eldercare assistance, education loan assistance, and financial and legal services. MBK Senior Living provides professional development through mentorship and training programs to help team members grow personally and professionally in their careers. Joining MBK means becoming part of a team that celebrates success, encourages open communication, and supports each member’s goals while making a meaningful impact in senior living.

Job Requirements

High school diploma or GED
age over 18 years
background clearance as required by government regulations
negative TB test results
excellent communication skills including the ability to speak, write and read English
ability to operate computer, necessary software programs including word, email, excel, scanners, copiers, and fax machines
ability to be professional at all times with other Team Members, residents, family members, and visitors
follow all grooming and dress standards to present the best image

Job Qualifications

High school diploma or GED
excellent communication skills including the ability to speak, write and read English
ability to operate computer and necessary software programs including word, email, and excel
ability to be professional at all times with other Team Members, residents, family members, and visitors
follow all grooming and dress standards to present the best image

Job Duties

Arrive to work on time and prepared for your shift
maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized
ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed
answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script
transferring incoming calls or take and deliver appropriate messages
monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor
sort and distribute incoming mail
accept and report resident's special requests
maintain communities lost and found
order and replenish administrative supplies as necessary
follow all safety standards when operating office equipment
support department heads and Executive Directors in administrative functions
maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values
encourage teamwork through open communication with Team Members
perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director