Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, known for its world-class amenities, exceptional service, and vibrant entertainment options. The property boasts a plethora of restaurants, spas, retail outlets, pools, and entertainment venues, ensuring an unparalleled experience for guests from around the globe. As a modern and dynamic destination, Resorts World Las Vegas combines the energy of Las Vegas with a commitment to excellence, providing employees with a fast-paced, rewarding environment where guest satisfaction is paramount.
The Concierge role at Resorts World Las Vegas is designed for individuals who are passionate about delivering exceptional guest experiences from the moment they make a booking until their departure. This position is integral to the guest journey, providing assistance with entertainment bookings, promoting the resort's various outlets, and ensuring that all guest requests are handled promptly and discreetly. Concierges serve as knowledgeable ambassadors of the resort, offering information on casino events, local attractions, and dining options. They coordinate guest itineraries and facilitate amenity deliveries, maintaining an intimate understanding of the resort's services to enhance each guest's stay.
This full-time role requires someone who embodies the core values of Resorts World Las Vegas, including safety, security, cleanliness, and superior guest experience. The Concierge is expected to represent the resort with professionalism and polished demeanor, making every interaction positive and memorable. Employees in this position must be adaptable, as they may work various stations within the resort based on business needs, and are encouraged to use technological tools to perform operational tasks efficiently. The work environment demands attention to detail, strong communication skills, and a dedication to upholding company standards and policies.
Working at Resorts World Las Vegas offers the opportunity to engage with a diverse clientele in a vibrant, luxury resort setting. Candidates with prior concierge experience, particularly in gaming environments or luxury resorts, will find this position rewarding and challenging. The resort not only focuses on guest satisfaction but also fosters professional growth and participation in industry organizations, supporting team members in advancing their careers. The role offers a competitive salary and a comprehensive benefits package, emphasizing employee well-being and job satisfaction. Overall, the Concierge at Resorts World Las Vegas is a pivotal member of the hospitality team, ensuring a seamless, enjoyable experience for every guest.
The Concierge role at Resorts World Las Vegas is designed for individuals who are passionate about delivering exceptional guest experiences from the moment they make a booking until their departure. This position is integral to the guest journey, providing assistance with entertainment bookings, promoting the resort's various outlets, and ensuring that all guest requests are handled promptly and discreetly. Concierges serve as knowledgeable ambassadors of the resort, offering information on casino events, local attractions, and dining options. They coordinate guest itineraries and facilitate amenity deliveries, maintaining an intimate understanding of the resort's services to enhance each guest's stay.
This full-time role requires someone who embodies the core values of Resorts World Las Vegas, including safety, security, cleanliness, and superior guest experience. The Concierge is expected to represent the resort with professionalism and polished demeanor, making every interaction positive and memorable. Employees in this position must be adaptable, as they may work various stations within the resort based on business needs, and are encouraged to use technological tools to perform operational tasks efficiently. The work environment demands attention to detail, strong communication skills, and a dedication to upholding company standards and policies.
Working at Resorts World Las Vegas offers the opportunity to engage with a diverse clientele in a vibrant, luxury resort setting. Candidates with prior concierge experience, particularly in gaming environments or luxury resorts, will find this position rewarding and challenging. The resort not only focuses on guest satisfaction but also fosters professional growth and participation in industry organizations, supporting team members in advancing their careers. The role offers a competitive salary and a comprehensive benefits package, emphasizing employee well-being and job satisfaction. Overall, the Concierge at Resorts World Las Vegas is a pivotal member of the hospitality team, ensuring a seamless, enjoyable experience for every guest.
Job Requirements
- At least one year of experience as a concierge or similar VIP role
- At least 21 years of age
- High school diploma or equivalent
- Proof of eligibility to work in the United States
Job Qualifications
- Ability to effectively communicate in English
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
Job Duties
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure
- Promote Resorts World Las Vegas outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools
- Process all guest requests and respond promptly and discreetly to guest inquiries
- Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area
- Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email
- Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest
- Provide a property orientation in order to familiarize the guest with all services and available facilities
- Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
- Accurately enter reservations into required computer systems according to policy
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- Work assigned stations based on the needs of the business. Possess the appropriate knowledge and skill level to act in any capacity required
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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