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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Reasonable accommodations for individuals with disabilities
Job Description
This position summary outlines a role primarily responsible for engaging with guests, residents, vendors, and staff in a courteous and friendly manner, ensuring a welcoming atmosphere within a community or senior living setting. The role encompasses both interpersonal interactions and light clerical duties, combining customer service skills with administrative support. The employer is committed to equal opportunity employment and prioritizes reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act.
The hiring organization operates in the senior living or community service sphere, focusing on providing a supportive and compassionate environment for residents and their famili... Show More
The hiring organization operates in the senior living or community service sphere, focusing on providing a supportive and compassionate environment for residents and their famili... Show More
Job Requirements
- High school diploma or equivalent preferred
- experience in customer service environment
- ability to communicate courteously and effectively
- familiarity with basic clerical duties
- ability to manage multiple tasks simultaneously
- willingness to assist residents and guests
- compliance with relevant federal and state regulations
- ability to work under supervision
Job Qualifications
- High school diploma or equivalent preferred but not required
- experience in customer service environment, preferably in a senior living setting
- ability to perform each essential duty satisfactorily
- knowledge of resident’s rights and personnel policies
- strong communication and interpersonal skills
- capability to handle multiple tasks simultaneously
- compassionate and courteous demeanor
Job Duties
- Greet visitors and family members and provide non-confidential information requested
- answer the telephone promptly using the appropriate greeting for the community
- sort mail/packages and distribute to appropriate departments
- type and file correspondence and other information as needed
- adhere to and interpret resident’s rights
- adhere to and interpret the personnel policies
- express concern and compassion for residents and families
- assist residents with scheduling transportation service
- assist residents with scheduling dining services
- assist residents with submitting work order requests
- assist residents with making reservations for various community events
- monitor emergency response system and fire alarm panel during daytime hours
- assist with community sign-in and out process utilizing Accushield or similar system
- handle multiple tasks simultaneously
- escort people, if necessary, to resident’s apartment and other areas
- perform other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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