Concierge-Evening

Invited is a leading company in the hospitality and service industry, known as the largest owner and operator of private clubs nationwide. Established in 1957, Invited has sustained a mission centered on building meaningful relationships and enriching the lives of its members, guests, and employees. With more than 130 clubs across the U.S., including country clubs, city clubs, and athletic clubs, Invited prides itself on offering first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. The company is committed to excellence and inclusivity, fostering a vibrant community atmosphere for its more than 17,000 employees and thousands of members.

The Concierge role is a vital member of the Member Experience team at Invited, responsible for delivering exceptional service and creating memorable experiences for club members throughout their visits. This position focuses on managing communications, including phone calls, reservations, and emails, providing timely and accurate information to inquiries, and building strong connections that ensure members feel genuinely valued and appreciated. The Concierge actively engages members by supporting outreach efforts directed at new and at-risk members, promoting club offerings and events, assisting with social media initiatives and member communications, and supporting broader member experience projects. The role embodies the core values of Invited’s clubs: Warm Welcomes, Magic Moments, and Fond Farewells, by ensuring every interaction enhances member satisfaction and loyalty.

In this role, the Concierge serves as a frontline ambassador, creating outstanding first impressions with personalized greetings and seamless service. Daily responsibilities include welcoming members and guests warmly, answering questions attentively, and delivering concierge and business services that guide members within the club and create unforgettable moments. The Concierge informs members about the club’s amenities, events, and facilities, helping to promote participation and engagement. Managing reservations for dining, club programs, and services is a key responsibility, ensuring bookings are accurate and handled professionally in line with club standards.

Moreover, the Concierge supports member communications by assisting with social media, newsletters, and event announcements, and makes outbound calls to maintain engagement with new and at-risk members. This role also includes updating event information on digital platforms, managing the message-on-hold system, and preparing personalized welcome materials such as birthday and anniversary cards to ensure members feel recognized and appreciated. Maintaining up-to-date member profiles, including preferences and special occasions, and communicating special dietary needs to the restaurant team are essential to delivering a tailored experience.

A clean, organized, and welcoming environment around the club’s entrance and concierge areas is also part of the Concierge’s duties, alongside ensuring office supplies are well-stocked. The dynamic nature of the club environment means the Concierge is expected to assist colleagues and take on additional duties as necessary, always adhering to company policies and exhibiting professionalism. Safety and compliance are priorities alongside continuous professional development and collaboration with regional and corporate teams to meet club operational goals. The work schedule includes weekends and holidays, with additional hours as needed to meet role responsibilities.

Invited offers a rewarding employment experience with competitive compensation reflective of skills, experience, and education, alongside comprehensive benefits for full-time team members, including medical, dental, and vision coverage, life and disability insurance, a 401(k) plan, and generous paid time off. Joining Invited means becoming part of a supportive and dynamic team dedicated to providing exceptional service and community engagement within a premier private club environment.