Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, founded in 1957 and dedicated to building meaningful relationships and enriching the lives of its members, guests, and employees. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. Each club offers first-class amenities that include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The company is known for its inclusive work culture and commitment to providing exceptional experiences to both members and staff, making it an outstanding place for hospitality... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year of experience in hospitality or customer-facing role
- ability to provide a service-oriented mindset and positive attitude
- professional phone demeanor
- ability to work under pressure and multitask effectively
- strong communication skills
- physically able to stand and walk for extended periods
- able to work in varying environments
- capable of climbing, squatting, kneeling, reaching, and bending
- effective communication skills with sufficient visual and hearing acuity
Job Qualifications
- High school diploma or equivalent
- minimum of 1 year experience in hospitality or customer-facing role
- service-oriented mindset with ability to make members and guests feel valued
- friendly and personable with a positive attitude
- professional and welcoming phone demeanor
- positive attitude with collaborative team spirit
- strong communication skills across channels including verbal, written, phone, text, and social media
- ability to work well under pressure and manage multiple tasks
- strong organizational skills with attention to detail
- exceptional listening skills
- proficiency in Microsoft Office applications
- effective multitasker with strong time management
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone, providing prompt assistance and thorough resolution
- deliver exceptional business and concierge services, guiding members to destinations and creating memorable experiences
- inform members about club services, amenities, and upcoming events
- assist with member communications including social media efforts and newsletters
- make outbound calls to new and at-risk members to ensure engagement
- support member experience initiatives by promoting club offerings and assisting with projects
- manage reservations for club programs, dining, and services
- conduct proactive phone calls to confirm member reservations
- oversee reservation process ensuring accurate booking and timely confirmation
- actively promote upcoming events and assist in event registration and follow-ups
- contribute to member experience initiatives including website calendar and message-on-hold system updates
- document member interactions in the M360 system
- create and update events and information on the MemberFirst platform
- prepare and print personalized welcome tents and celebration cards
- maintain up-to-date member profiles with preferences and occasions
- communicate member allergies or dietary restrictions to restaurant team
- maintain a clean and welcoming lobby and work areas
- ensure supplies are stocked
- assist others as needed and perform additional tasks
- follow company policies and maintain professionalism
- follow safe working practices and encourage safety compliance
- take initiative in personal growth and maintain certifications
- address challenges using resources and collaborate with regional and corporate teams
- attend daily briefings and engage in team activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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