Concierge - Estela (The Bronx)

Hoboken, NJ, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $22.33

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

Health Insurance

wellness programs

Life insurance

short-term disability

Paid parental leave

401(k) matching

Paid vacation

Paid sick leave

Paid holidays

Employee Discounts

Volunteer days

Professional Development

Job Description

The Domain Companies is a nationally recognized real estate development and investment firm committed to making a positive and lasting social, economic, and physical impact on the communities in which it operates. Specializing in diverse and innovative projects, Domain shapes the landscape through developments that include affordable, mixed-income, and luxury apartments, condominiums, hospitality venues, retail spaces, entertainment venues, and creative workspaces. The success of the firm stems from its community-focused approach, entrepreneurial spirit, and the combined expertise of its team members. Staying at the forefront of the industry, The Domain Companies prides itself on striving for excellence and innovation across all facets of its operations, resulting in a dynamic work environment that fosters creativity, collaboration, and professional growth.

We are currently looking to add a Concierge to our team who embodies a customer-centric ethos with empathy, creativity, and exceptional organizational skills. The Concierge acts as the primary interface between the residents and the company, playing a pivotal role in enhancing the overall resident experience. This highly visible position requires a warm demeanor coupled with a collaborative spirit and impeccable follow-through. The role is deeply embedded in our culture, which embraces an entrepreneurial mindset, flexibility, and results-driven performance under tight deadlines, while maintaining a spirit of fun and teamwork. The Concierge will engage in a variety of responsibilities including monitoring building entrances and visitor activity, managing package logistics, documenting incidents, responding promptly to resident concerns, and coordinating lifestyle services tailored to resident needs.

Additionally, the Concierge will contribute to the vibrancy of our community by assisting with social event planning and offering residents expert knowledge about local businesses and community resources. The role demands proactive problem solving, readiness to take on emerging challenges, and leadership qualities aimed at driving the company's broader objectives. The position offers competitive compensation starting at $22.33 per hour with opportunities for bonuses. The work schedule is flexible and designed to meet the needs of the community, including overnight and weekend shifts. The Domain Companies also provides a comprehensive benefits package that includes various health and wellness plans, company-paid life insurance, short-term disability, paid parental leave, 401(k) matching, paid vacation, sick days, holidays, and a range of employee perks including discounts and volunteer opportunities.

By joining The Domain Companies, team members become part of a forward-thinking organization focused on quality, innovation, and community impact. This opportunity is ideal for individuals who thrive in a fast-paced environment, enjoy multi-tasking, and seek a role where their efforts directly enhance the lifestyle and satisfaction of residents in a supportive and engaging workplace.

Job Requirements

High school diploma or GED
1-2 years of customer service experience preferred
ability to work independently and with a team
strong communication skills
ability to manage multiple tasks under pressure
knowledge of local area and transportation
proficiency with computers and technology
ability to work flexible schedule including nights and weekends
dependable attendance and punctuality

Job Qualifications

1-2 years of customer service experience preferred
high school or GED required
customer-centric with a warm demeanor, positive attitude, and impeccable follow-through
ability to work independently and with a team
ability to plan and prioritize efficiently and motivate/lead team members
ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions
strong written and oral communication and problem-solving skills
knowledge of the city
knowledge of the local transportation options including public and private transportation options
technically savvy with technology, i.e. smartphones and computers
computer proficiency including but not limited to Microsoft Office

Job Duties

Monitor entrances, exits, and all activity in front lobby
maintain visitor and vendor logs
manage package room - log, organize, and distribute packages
document and communicate incidents/accidents at the property to the leadership team
be readily available to resolve any problems or dissatisfaction of the residents, within company policy
take maintenance requests, as needed
hand out team member business cards and gather information for follow up (after office hours only)
provide access to the community for resident's guests, deliveries, and other special requests from management and/or residents with prior written approval
provide firsthand knowledge of the local area and our community
make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs
accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc
assist in planning, coordinating, and promoting resident social events
be proactive about solving problems, even if it’s outside of your area, and be ready to take on additional initiates and responsibilities as they emerge
seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives