Concierge/ Elevator Operator

Richmond, VA, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.25 - $19.75

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Job Description

SMG is a leading provider of venue management, specializing in creating memorable experiences for audiences through exceptional service at premier entertainment venues. Operating major theaters including the Altria Theater and the Dominion Energy Center, SMG is dedicated to maintaining its reputation as a top destination for cultural and performing arts events. These theaters are central hubs in Richmond, Virginia, attracting a diverse range of patrons who attend a variety of performances from concerts and ballets to Broadway shows and special events.

The Theater Concierge role at SMG is a vital position focused on delivering outstanding customer service to theater ... Show More

Job Requirements

High school diploma or equivalent
experience meeting and helping people
demonstrated ability to work effectively with the public
candidates must be able to pass a background check

Job Qualifications

Must be customer service oriented
excellent verbal and written skills
must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
must be a master of conversation: be able to converse with anyone in every situation in a non-threatening, respectful manner
listen carefully to what others are saying and intend to say
must have a passion for theater
must love helping people
possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
radiate compassion, excitement and charisma

Job Duties

Develop relationships with patrons to improve their theater going experience and exceed their expectations
address, follow-through and resolve patron concerns
anticipate the patrons need and get them excited about current and future theater productions
warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
provide patrons with a wealth of knowledge relevant to the theater and the community
research topics relevant to the theater(s) and the city of Richmond
be ready to stand in as usher when called upon
be flexible and responsive to changes in the scope of duties as required by the dynamic work environment

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: