Concierge/ Elevator Operator

SMG is a leading provider of venue management, specializing in creating memorable experiences for audiences through exceptional service at premier entertainment venues. Operating major theaters including the Altria Theater and the Dominion Energy Center, SMG is dedicated to maintaining its reputation as a top destination for cultural and performing arts events. These theaters are central hubs in Richmond, Virginia, attracting a diverse range of patrons who attend a variety of performances from concerts and ballets to Broadway shows and special events.

The Theater Concierge role at SMG is a vital position focused on delivering outstanding customer service to theater patrons. This role provides a warm and welcoming presence to guests, serving as the first point of contact and a reliable source of theater and local community information. The position requires sharing duties between the Altria Theater and Dominion Energy Center, ensuring consistent patron support at both venues. The Theater Concierge is not only expected to resolve patron issues effectively but also to cultivate strong relationships with guests, enhancing their theater-going experience and encouraging repeat attendance.

This role demands excellent communication skills, a passion for theater, and a genuine desire to help people. As a front-line representative, the Theater Concierge must navigate a variety of patron concerns calmly and competently while upholding company policies. Additionally, the position requires intellectual curiosity about the arts and the Richmond community to provide patrons with comprehensive and insightful information. The ability to stand in as an Usher when needed adds an operational flexibility aspect to this dynamic role.

Working with SMG offers a dynamic environment where duties may shift based on the venue’s requirements or event needs. Theater Concierges must be adaptive and responsive to changes in their responsibilities, demonstrating a positive attitude and team spirit. This full-time position focuses on fostering exceptional client experiences by anticipating needs, providing engaging and knowledgeable service, and representing the theaters with compassion and charisma. Employment is subject to a background check, reinforcing SMG's commitment to a safe and secure environment for patrons and staff alike.

Candidates interested in this rewarding and interactive position should embrace customer service challenges and bring enthusiasm for live theater. The role provides an excellent opportunity to be part of Richmond's vibrant cultural scene, interacting with diverse audiences and contributing to a memorable entertainment experience. While the specific salary details are not listed, this position offers significant professional growth in the hospitality and event management fields within a respected organization.