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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
SMG is a leading provider of venue management, specializing in delivering exceptional event and entertainment experiences across the United States and globally. Known for managing some of the most iconic venues, SMG focuses on creating memorable experiences for guests and patrons through outstanding service, innovative operations, and community engagement. The company has a commitment to excellence, fostering a dynamic working environment where employees are encouraged to be flexible, creative, and responsive to changing demands. SMG operates venues that host a broad range of events, from concerts and theatrical performances to community gatherings, ensuring that each event is executed flawlessly to... Show More
Job Requirements
- High school diploma or equivalent
- experience meeting and helping people
- demonstrated ability to work effectively with the public
- able to pass a background check
Job Qualifications
- Must be customer service oriented
- excellent verbal and written skills
- able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
- able to converse with anyone in every situation in a non-threatening, respectful manner
- possess a passion for theater
- love helping people
- possess intellectual curiosity and a desire to learn about the theater and community
- radiate compassion, excitement and charisma
Job Duties
- Develop relationships with patrons to improve their theater going experience and exceed their expectations
- address, follow-through and resolve patron concerns
- anticipate the patrons need and get them excited about current and future theater productions
- warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
- provide patrons with a wealth of knowledge relevant to the theater and the community
- research topics relevant to the theater(s) and the city of Richmond
- be ready to stand in as Usher when called upon
- be flexible and responsive to changes in the scope of duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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