Concierge $14.50/Hr Must be 21+

Regal Cinemas is a leading movie theater chain known for providing high-quality entertainment experiences to moviegoers across the country. With a commitment to customer satisfaction and state-of-the-art technology, Regal offers a welcoming environment where guests can enjoy the latest films in comfort and style. As one of the largest exhibitors in the entertainment industry, Regal prides itself on delivering top-notch service, innovative amenities, and a passionate team dedicated to enhancing every guest's visit.

The role of Concierge at Regal Cinemas is essential as it acts as the foremost point of contact for guests visiting the theatre. This position is typically classified based on the theatre's needs and employee availability as either a variable hour, part-time fixed, part-time regular, or full-time hourly employee. The Concierge’s primary responsibility is assisting guests in obtaining information and authorized movie tickets for their selected films from the box office, making this role a key component in creating a positive first impression.

Because the box office is usually the initial interaction point for patrons, the Concierge embodies the theatre’s goodwill ambassador. This designation requires that employees represent Regal in a manner consistent with the company’s mission and policies, embodying friendliness, professionalism, and a guest-first mentality. The Concierge must maintain a thorough knowledge of the Regal Crown Club program to effectively promote membership benefits to guests, further enriching the visitor's experience.

This position involves handling all forms of payment including cash, credit cards, travelers’ checks, gift cards, and coupons, and requires accuracy in managing cash drawers and processing transactions. The Concierge is expected to know and enforce ticket handling procedures, including proper management of passes and discount tickets. They complete daily reconciliation logs such as the Daily Pass Log to ensure accountability and comply with refund, void, and sell-out protocols.

An important aspect of the role includes the enforcement of the Motion Picture Association of America (MPAA) rating system to ensure age-appropriate movie attendance. The Concierge must also demonstrate knowledge of emergency, evacuation, and robbery procedures to ensure guest safety at all times. Additionally, handling routine cleaning tasks with appropriate use of cleaning materials contributes to maintaining the theatre’s cleanliness and operational efficiency.

Guest satisfaction is paramount, so the Concierge consistently greets guests with a smile, offers assistance promptly, and thanks visitors to uphold Regal's reputation for excellent customer service. Compliance with all federal and state labor laws regarding breaks and meal periods is required, as is the completion of training programs covering critical topics such as workplace harassment and discrimination.

Overall, the Concierge role at Regal Cinemas is a multifaceted position that combines customer service expertise, operational knowledge, and safety awareness to deliver an outstanding cinema experience. The position offers benefits including free movie passes, discounted concessions at any Regal location, and eligibility to participate in the company’s 401(k) retirement plan with a matching contribution after meeting age and service requirements. Applicants are expected to possess a high school diploma or equivalent and show progression towards or completion of the cast certification program. The ideal candidate also demonstrates strong communication skills, math proficiency, problem-solving capabilities, and the physical ability to meet the job's demands.