Concierge Desk Rep

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is nationally recognized for its excellence. Ranked among the top hospitals in the United States by U.S. News & World Report, it serves as a major academic and clinical hub. The hospital is staffed by a comprehensive team of full-time academic faculty and community physicians associated with Washington University School of Medicine, alongside residents, interns, fellows, and diverse medical professionals. Barnes-Jewish Hospital has a distinguished reputation for nursing care quality and was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. This certification marks the institution’s commitment to outstanding patient care, nursing excellence, and innovation in professional nursing practice.

Barnes-Jewish is presently seeking to hire Concierge Desk Representatives for both full-time and part-time positions across multiple shifts. The openings include full-time schedules from Sunday to Wednesday (10:30 AM to 9 PM) and Monday to Friday (10 AM to 6:30 PM), as well as part-time positions covering 12 hours between Wednesday and Saturday (5 AM to 3:30 PM). The role of Concierge Desk Representative is vital as it shapes the first impression of patients, visitors, and other guests entering the medical center. This customer-facing position ensures seamless navigation and offers key information about the hospital and its surroundings.

The Concierge Desk Representative acts as a frontline ambassador, delivering an exceptional service experience by greeting patients, visitors, and vendors with professionalism and empathy. They provide guidance, directions, and assist in patient arrival and departure processes. The Concierge team also manages information desks, supports internal hospital resources, and leverages technology to direct guests efficiently across the hospital campus. Candidates with prior customer service experience are highly preferred, as these skills are integral to handling a variety of inquiries and challenges promptly and effectively. The role emphasizes using service recovery techniques to resolve complaints and ensure customer satisfaction.

This position offers a unique opportunity to work within a leading healthcare environment that prioritizes quality, innovation, and compassionate care. Individuals in this role contribute to the smooth operation of the hospital’s services by ensuring visitors have a welcoming, organized, and hassle-free experience. Whether full-time or part-time, working as a Concierge Desk Representative at Barnes-Jewish Hospital promises a supportive work culture and an enriching experience in healthcare settings. The hospital encourages applicants who are dedicated to delivering excellence in patient and visitor interactions and who thrive in a fast-paced, service-oriented environment.