Concierge Customer Service Representative

Percepta is a well-established customer experience company that has been delivering award-winning services since its founding in 2000. As a joint venture with TTEC, Percepta specializes in creating customer loyalty for its clients worldwide by providing first-class service across multiple channels and languages. The company prides itself on living by its core values, which include leading with humility, serving beyond self, taking ownership to leave things better, winning together as a team, and delivering remarkable service experiences. Percepta is also deeply committed to diversity, equity, and inclusion, ensuring that all employees feel valued, respected, and empowered to be their authentic selves. The company embraces a diverse workforce as a strength, enabling innovative ideas and perspectives to flourish.

The role of Concierge Customer Service Representative at Percepta, located on-site in Allen Park, MI, is a unique opportunity within the automotive industry. This position focuses on supporting consumers with mobility challenges through an innovative new program that uses a social media application to connect with members via phone, video chat, or online chat. The representative will be the trusted expert guiding members through this technological experience while providing superior knowledge and expertise. This role emphasizes building and maintaining strong relationships with members, ensuring they receive exceptional support from the beginning to the end of their interaction. It involves diagnosing issues, providing resolutions with teaching and guidance, troubleshooting with legacy app owners, researching billing and payment matters, and presenting creative ideas to enhance the program.

The position offers a starting pay range of $16.00 - $22.00 per hour, dependent on experience and other factors. Employees benefit from a comprehensive package including health, dental, vision, and life insurance, flexible spending and health savings accounts, a traditional 401(k) plan, paid vacation and holidays, tuition reimbursement, an employee assistance program, discount opportunities, ongoing training through Percepta College, and an employee rewards program called Perci Perks. This role is suited for an individual who has a passion for delivering outstanding customer service, is knowledgeable about the automotive industry, and is savvy with technology and social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Excellent communication skills and the ability to keep up with current technology trends are essential.

As a Concierge Customer Service Representative, you will act as both a guide and a trusted resource, helping members navigate the program confidently while delivering an outstanding experience that fosters loyalty. This role is not only about problem-solving but also about delighting members by making thoughtful decisions about issue escalation and resolution. You will collaborate with your team to continuously improve the program and ensure it remains second to none, contributing your innovative ideas and creativity. This position reflects Percepta's commitment to service beyond self and dedication to leaving every interaction better than it was found. Joining Percepta means being part of a team that genuinely values your success and supports your career growth within a dynamic and inclusive workplace.