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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Health savings account
401(k) Plan
Paid vacation
Paid holidays
Tuition Reimbursement
Employee assistance program
Employee Discount Program
Training and development programs
Employee Rewards Program
Job Description
Percepta is a well-established customer experience company that has been delivering award-winning services since its founding in 2000. As a joint venture with TTEC, Percepta specializes in creating customer loyalty for its clients worldwide by providing first-class service across multiple channels and languages. The company prides itself on living by its core values, which include leading with humility, serving beyond self, taking ownership to leave things better, winning together as a team, and delivering remarkable service experiences. Percepta is also deeply committed to diversity, equity, and inclusion, ensuring that all employees feel valued, respected, and empowered to be their authentic... Show More
Job Requirements
- High school diploma required
- 3-5 years of customer service, training, public relations, public affairs, sales, or marketing experience
- Excellent verbal and written communication skills
- Proficiency with technology and social media applications
- Ability to keep up with current technology trends
- Passion for customer service and the automotive industry
- Must be able to work on-site in Allen Park, MI
Job Qualifications
- High school diploma required
- Associate or bachelor’s degree is a plus
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Excellent verbal and written communication skills
- Savvy with technology, software, and social media applications such as Facebook, Twitter, Instagram, LinkedIn, Pinterest
- Passion for exceptional customer service and the automotive industry
Job Duties
- Provide an exceptional member experience in every interaction
- Provide insightful advice and direct support to members in need
- Diagnose issues and provide resolution with teaching and guidance
- Partner with legacy app owners for troubleshooting and resolution
- Research and resolve billing or payment issues
- Own the member experience from the beginning to end, making decisions on issue escalation and resolution
- Identify and present innovative ideas to enhance the program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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