Concierge Coordinator

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $17.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Disability insurance

Paid Time Off

401(k) retirement plan

Tuition Reimbursement

Job Description

Mystic Lake Casino is a premier gaming and entertainment destination located in Minnesota, renowned for its commitment to providing exceptional guest experiences and a vibrant atmosphere. Affiliated with the Shakopee Mdewakanton Sioux Community, Mystic Lake Casino showcases a fusion of cultural heritage and modern luxury, aiming to create unforgettable moments for all visitors. Known for its expansive gaming floor, diverse dining options, and exciting entertainment, the casino emphasizes community connection, diversity, and guest satisfaction. Joining Mystic Lake means becoming part of a dynamic and inclusive workplace that values each individual's unique strengths and fosters professional growth and development across various... Show More

Job Requirements

One year retail, hospitality or concierge experience
Proficient computer skills with Microsoft Office
Ability to work flexible hours including weekends and evenings
Strong communication skills
High school diploma or equivalent

Job Qualifications

One year retail, hospitality or concierge experience
Proficient computer skills with Microsoft Office
Strong interpersonal and communication skills
Ability to multitask and handle guest concerns effectively
Detail-oriented with strong organizational skills

Job Duties

Greet mall visitors and bus riders
Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise, including transportation, ticket purchases, reservations, and trip itineraries
Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities
Assist guests with Club M memberships, creating new accounts, answering questions and reprinting cards
Assist guests with Mystic Lake apps and Text Club information
Troubleshoot ticketing issues with guests and resolve minor guest concerns
Escort guests to shuttle bus, greet guests at bus and maintain procedure
Track guests by scanning Club M card and or identification card

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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