Concierge Club

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $18.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs

Job Description

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across a diverse portfolio of brands. Among its prestigious luxury brands is JW Marriott, which encompasses more than 100 exquisite properties situated in gateway cities and distinctive resort locations worldwide. JW Marriott is dedicated not only to providing guests with outstanding accommodations and services but also to fostering a positive, inclusive environment for its associates. At JW Marriott, the belief is clear: happy associates create happy guests. This philosophy manifests through their emphasis on holistic well-being, professional development, and an enriching work culture that celebrates diversity and camaraderie.

The Club Lounge Attendant role at JW Marriott is integral to maintaining the brand's legacy of luxury and exceptional service. This position is designed to ensure the smooth and efficient operation of the club lounge, which serves as an exclusive retreat for guests seeking comfort, privacy, and personalized attention. As a Club Lounge Attendant, you will be responsible for monitoring the lounge for seating availability, guest safety, and overall ambiance, ensuring that each guest's experience is as enjoyable and seamless as possible. Your duties will encompass preparing and serving a variety of hot, cold, and alcoholic beverages, maintaining cleanliness and condition of the bar and surrounding areas, and ensuring that all necessary supplies are stocked and replenished promptly.

In addition to these tasks, the role requires proactive communication regarding inventory needs and special meal requests, secure handling of alcoholic beverages, and adherence to safety and company policies. This position also calls for professionalism in guest interactions, including acknowledging and assisting guests warmly and efficiently, supporting individuals with disabilities, and maintaining confidentiality and integrity in all actions. The Club Lounge Attendant plays a key role in representing the hospitality standards of JW Marriott by providing thoughtful, heartfelt service that upholds the brand's reputation for excellence.

This position offers an excellent opportunity for both newcomers to the hospitality industry and those seeking to grow within a globally recognized luxury hotel brand. JW Marriott provides training, development opportunities, and a supportive work environment that encourages associates to thrive personally and professionally. By joining JW Marriott, you become part of a global team dedicated to meaningful collaboration and outstanding guest service, all within a setting that values your well-being and personal growth. This is more than a job; it is a chance to develop your career in a world-class hospitality setting while contributing to a legendary tradition of service excellence and innovation.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • Ability to stand, sit, or walk for an extended period
  • Ability to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Ability to follow company policies and procedures
  • Strong communication skills
  • Ability to maintain confidentiality
  • Willingness to perform opening and closing duties

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Excellent communication and interpersonal skills
  • Ability to maintain cleanliness and organization
  • Customer service orientation
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift, carry, push, or pull objects up to 25 pounds
  • No prior supervisory experience required

Job Duties

  • Monitor club lounge for seating availability, service, safety, and wellbeing of guests
  • Maintain cleanliness and condition of bar, bar unit, tables, and other tools
  • Prepare and serve hot, cold, and/or alcoholic beverages
  • Stock ice, glassware, and supplies
  • Anticipate and communicate replenishment needs promptly
  • Wash dishes and serving utensils as needed
  • Complete opening and closing duties

Job Criteria

Experience

No experience required


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