Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Kenworth Sales Company, a distinguished leader in the truck sales and service industry, has a legacy spanning over 80 years of consistent excellence, culminating in earning the prestigious 2020 Dealer of the Year award. Located in Las Vegas, NV, the company is known for its commitment to quality, customer satisfaction, and innovation within the commercial vehicle market. As a full-time employer, Kenworth Sales Company prides itself on fostering a dynamic and supportive work environment where motivated individuals can thrive and contribute to ongoing success. The company’s comprehensive approach ensures that employees are integral in driving customer satisfaction and brand loyalty,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or transportation industry preferred
- Excellent communication skills
- Ability to manage stressful interactions
- Professional appearance
- Ability to use company databases and software
- Willingness to work full-time including after-hours calls
- Passing pre-employment drug screening
Job Qualifications
- Excellent customer service and interaction skills
- Ability to read and comprehend instructions and information
- Ability to gather and share detailed information quickly and accurately
- High school diploma or the equivalent
- Experience in the transportation industry a plus
- Excellent communication and problem-solving skills
- Ability to manage occasional stressful interactions diplomatically and professionally
- Professional personal appearance
Job Duties
- Establish and provide breakdown management and support to concierge fleets, premier care call center, and truck sales customers during and after office hours
- Maintain communication with fleet, premier care, and other interested parties
- Monitor health of Kenworth Sales concierge fleets vehicles throughout the country as assigned
- Maintain open and effective communication, and positive dialogue with service department managers, warranty personnel and service office staff of all Kenworth Sales locations as well as fleet breakdown departments, customers, and internal sales staff
- Log all interactions and information in shared company database and/or spreadsheet
- Willingly and appropriately share information and details to support customers and other staff
- Monitor repair process, providing appropriate and tactful suggestions and information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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