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Concierge Associate - Events

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $27.00 - $401.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance

Job Description

Williams Lea, by RRD is a distinguished global business support services company with a rich legacy spanning over 200 years. Specializing in skilled administrative support, document production, presentation design, and marketing and communications services, Williams Lea serves leading companies across legal, financial, and professional services industries worldwide. As a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific, it harnesses the expertise of thousands of employees globally to help clients operate more efficiently and effectively. The company is renowned for supporting law firms with critical document production and aiding financial institutions in managing high-volume print... Show More

Job Requirements

  • Minimum 2 years of experience in receptionist, administrative, or front-of-house role
  • Proficiency in Microsoft Office Suite
  • Strong interpersonal and communication skills
  • Ability to manage multiple tasks and prioritize
  • Professional demeanor and attire
  • Technologically adept and quick to learn new systems
  • Ability to lift up to 50 lbs regularly
  • Strong attention to detail
  • Self-motivated with a positive attitude
  • Ability to work independently and collaboratively

Job Qualifications

  • Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong interpersonal and communication skills (verbal and written)
  • Ability to manage multiple tasks and prioritize effectively
  • Professional demeanor and attire required
  • Technologically adept and quick to learn new systems
  • Ability to lift up to 50 lbs. regularly
  • Strong attention to detail and problem-solving skills
  • Self-motivated with a positive, can-do attitude
  • Experience with A/V equipment setup is a plus
  • Ability to work independently and collaboratively in a team environment

Job Duties

  • Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment
  • Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs
  • Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication
  • Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience
  • Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics
  • Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities
  • Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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