Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $27.00 - $401.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea, by RRD is a distinguished global business support services company with a rich legacy spanning over 200 years. Specializing in skilled administrative support, document production, presentation design, and marketing and communications services, Williams Lea serves leading companies across legal, financial, and professional services industries worldwide. As a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific, it harnesses the expertise of thousands of employees globally to help clients operate more efficiently and effectively. The company is renowned for supporting law firms with critical document production and aiding financial institutions in managing high-volume print and digital communications, making it a behind-the-scenes force that ensures seamless operations.
The Concierge Associate role at Williams Lea by RRD is a pivotal client-centric lead position focused on enhancing the guest experience across all front-of-house touchpoints. This position holds ownership of the client space, ensuring that it remains welcoming, polished, and perfectly aligned with the company's high brand standards. The Concierge Associate acts as the central coordinator for meetings, events, hospitality services, and manages the daily workspace environment. A strong emphasis on service excellence defines this role, where the incumbent supports and advocates for both guests and internal teams by training and developing hospitality and reception staff to deliver seamless, personalized, and elevated guest experiences.
In today’s modern and hybrid workplace landscape, the Concierge Associate plays a crucial role in managing workspace readiness to support the evolving needs of a hybrid workforce. This involves ensuring that shared and client-facing workspaces are clean, functional, and ready to accommodate in-person and remote employees with optimal productivity and comfort. The role involves liaising across various departments and vendors to ensure smooth execution of services, promoting operational excellence, and continuously seeking opportunities for service improvement.
The Concierge Associate is deeply involved in the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics. Using advanced scheduling platforms such as Book-It and Service Now, the role manages bookings and optimizes space usage to enhance operational efficiency. This position requires producing detailed daily, pre-event, and post-event reports to inform service teams and support operational planning and quality assurance efforts.
Beyond operational duties, this position fosters a culture of collaboration, training, and continuous improvement by mentoring front-of-house staff. The Concierge Associate ensures alignment and synergy among hospitality and reception teams to consistently reinforce service standards and maintain a unified, polished front-of-house presence.
Technological engagement is a critical element of the role, encouraging a tech-curious mindset to adopt new tools that improve service delivery and client engagement. The Associate manages digital room signage, leverages task management applications for service tracking, and prepares for integration with AI-powered booking and reporting tools to future-proof front-of-house operations.
This role commands a professional demeanor, excellent communication skills, and the ability to multitask and prioritize effectively. The working environment includes lifting up to 50 lbs regularly and occasionally handling AV equipment setup. The rate of pay for this position is $27 per hour, with potential additional compensation for overtime, shift differentials, and other pay elements. Williams Lea by RRD offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Employment is contingent upon successful completion of pre-employment background and drug screenings. This equal opportunity role supports inclusivity and diversity across all facets of employment.
The Concierge Associate role at Williams Lea by RRD is a pivotal client-centric lead position focused on enhancing the guest experience across all front-of-house touchpoints. This position holds ownership of the client space, ensuring that it remains welcoming, polished, and perfectly aligned with the company's high brand standards. The Concierge Associate acts as the central coordinator for meetings, events, hospitality services, and manages the daily workspace environment. A strong emphasis on service excellence defines this role, where the incumbent supports and advocates for both guests and internal teams by training and developing hospitality and reception staff to deliver seamless, personalized, and elevated guest experiences.
In today’s modern and hybrid workplace landscape, the Concierge Associate plays a crucial role in managing workspace readiness to support the evolving needs of a hybrid workforce. This involves ensuring that shared and client-facing workspaces are clean, functional, and ready to accommodate in-person and remote employees with optimal productivity and comfort. The role involves liaising across various departments and vendors to ensure smooth execution of services, promoting operational excellence, and continuously seeking opportunities for service improvement.
The Concierge Associate is deeply involved in the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics. Using advanced scheduling platforms such as Book-It and Service Now, the role manages bookings and optimizes space usage to enhance operational efficiency. This position requires producing detailed daily, pre-event, and post-event reports to inform service teams and support operational planning and quality assurance efforts.
Beyond operational duties, this position fosters a culture of collaboration, training, and continuous improvement by mentoring front-of-house staff. The Concierge Associate ensures alignment and synergy among hospitality and reception teams to consistently reinforce service standards and maintain a unified, polished front-of-house presence.
Technological engagement is a critical element of the role, encouraging a tech-curious mindset to adopt new tools that improve service delivery and client engagement. The Associate manages digital room signage, leverages task management applications for service tracking, and prepares for integration with AI-powered booking and reporting tools to future-proof front-of-house operations.
This role commands a professional demeanor, excellent communication skills, and the ability to multitask and prioritize effectively. The working environment includes lifting up to 50 lbs regularly and occasionally handling AV equipment setup. The rate of pay for this position is $27 per hour, with potential additional compensation for overtime, shift differentials, and other pay elements. Williams Lea by RRD offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Employment is contingent upon successful completion of pre-employment background and drug screenings. This equal opportunity role supports inclusivity and diversity across all facets of employment.
Job Requirements
- Minimum 2 years of experience in receptionist, administrative, or front-of-house role
- Proficiency in Microsoft Office Suite
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and prioritize
- Professional demeanor and attire
- Technologically adept and quick to learn new systems
- Ability to lift up to 50 lbs regularly
- Strong attention to detail
- Self-motivated with a positive attitude
- Ability to work independently and collaboratively
Job Qualifications
- Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong interpersonal and communication skills (verbal and written)
- Ability to manage multiple tasks and prioritize effectively
- Professional demeanor and attire required
- Technologically adept and quick to learn new systems
- Ability to lift up to 50 lbs. regularly
- Strong attention to detail and problem-solving skills
- Self-motivated with a positive, can-do attitude
- Experience with A/V equipment setup is a plus
- Ability to work independently and collaboratively in a team environment
Job Duties
- Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment
- Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs
- Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication
- Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience
- Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics
- Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities
- Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
