Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Job Description
Vinson Hall Retirement Community (VHRC) is a renowned Continuing Care Retirement Community situated in McLean, Virginia. Known for its commitment to providing high-quality senior living experiences, VHRC offers a welcoming and supportive environment for its residents. The community combines exceptional healthcare services with luxurious amenities and a variety of social and recreational activities. VHRC's aim is to create an enriching lifestyle for seniors that promotes wellness, dignity, and independence. As a leading senior living community, VHRC values diversity, inclusion, and teamwork, fostering an environment where residents and staff feel connected and supported.
The role of Concierge at VHRC is a vital position acting as the first point of contact for residents, visitors, and guests. This position is offered on an as-needed, on-call basis with shifts available from 8 AM to 8 PM, Monday through Sunday, requiring flexibility with scheduling, including evenings, weekends, and holidays. The Concierge plays an essential role in delivering outstanding customer service by responding efficiently to various personal requests and ensuring that the needs of residents are fully met with professionalism and warmth. Responsibilities include assisting with transportation arrangements, managing reservations, providing information about local events or services, and coordinating with different departments such as maintenance and dining services to meet residents' needs.
Beyond handling day-to-day requests, the Concierge supports the community by welcoming visitors, managing inquiries, maintaining an organized concierge desk, and upholding confidentiality and privacy standards. The role demands strong organizational skills, effective communication, and a customer service-oriented mindset to help maintain the positive atmosphere that VHRC proudly upholds. This concierge opportunity offers individuals passionate about hospitality and service a chance to contribute meaningfully in a vibrant and caring community dedicated to senior living excellence.
The role of Concierge at VHRC is a vital position acting as the first point of contact for residents, visitors, and guests. This position is offered on an as-needed, on-call basis with shifts available from 8 AM to 8 PM, Monday through Sunday, requiring flexibility with scheduling, including evenings, weekends, and holidays. The Concierge plays an essential role in delivering outstanding customer service by responding efficiently to various personal requests and ensuring that the needs of residents are fully met with professionalism and warmth. Responsibilities include assisting with transportation arrangements, managing reservations, providing information about local events or services, and coordinating with different departments such as maintenance and dining services to meet residents' needs.
Beyond handling day-to-day requests, the Concierge supports the community by welcoming visitors, managing inquiries, maintaining an organized concierge desk, and upholding confidentiality and privacy standards. The role demands strong organizational skills, effective communication, and a customer service-oriented mindset to help maintain the positive atmosphere that VHRC proudly upholds. This concierge opportunity offers individuals passionate about hospitality and service a chance to contribute meaningfully in a vibrant and caring community dedicated to senior living excellence.
Job Requirements
- Minimum 2 years of experience in a concierge or customer service role, preferably in a senior living or hospitality environment
- Excellent communication skills, with the ability to interact professionally with residents, staff, and visitors
- Strong organizational skills and attention to detail, with the ability to handle multiple tasks simultaneously
- Proficiency with office equipment and basic software such as MS Office, scheduling systems
- Customer service-oriented with a positive and approachable demeanor
- Flexible availability, including evenings, weekends, and holidays as needed
Job Qualifications
- Minimum 2 years of experience in a concierge or customer service role, preferably in a senior living or hospitality environment
- Excellent communication skills with the ability to interact professionally with residents, staff, and visitors
- Strong organizational skills and attention to detail with the ability to handle multiple tasks simultaneously
- Proficiency with office equipment and basic software such as MS Office and scheduling systems
- Customer service-oriented with a positive and approachable demeanor
- Flexible availability including evenings, weekends, and holidays as needed
Job Duties
- Provide personalized service to residents by assisting with requests such as transportation, reservations, and general information
- Coordinate with other departments to ensure residents' needs are met, from maintenance to dining services
- Welcome and assist visitors, guests, and vendors in a friendly and professional manner
- Maintain a knowledgeable understanding of local events, services, and resources to provide residents with valuable recommendations and information
- Handle inquiries and requests related to activities, events, and services in the community
- Assist with scheduling appointments and arranging transportation for residents
- Maintain the concierge desk area in a clean and organized manner
- Ensure confidentiality and maintain the privacy of residents at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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