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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401k
Paid Time Off
Professional Development
career advancement
Inclusive culture
Job Description
The Tradition Senior Living is a prominent Texas-based luxury senior living organization dedicated to delivering exceptional care and service to its residents. With multiple communities located throughout the Dallas, Houston, and Fort Worth areas, The Tradition Senior Living has built a reputation for excellence in senior care by offering a comprehensive continuum of care that includes Independent Living, Assisted Living, and Memory Care. Each community is designed to provide a warm, supportive environment that promotes dignity, respect, and independence for seniors at all stages of living. The organization prides itself on maintaining high standards of quality, innovation, and compassion, which... Show More
Job Requirements
- Ability to meet and exceed the expectations listed for the concierge job description
- At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education
- Exhibits an energetic positive demeanor with a caring, compassionate attitude
- Ability to effectively read, write and communicate in English
- Ability to direct, supervise and coordinate the work of others and motivate positive performance
- Possesses sound organizational and time management skills
- Possesses good judgment, problem solving and decision-making skills
- Possesses sound computer and related software programs abilities
- Ability to handle emergency situations in a professional and calm manner
- Ability to maintain confidential matters
Job Qualifications
- At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education
- Exhibits an energetic positive demeanor with a caring, compassionate attitude
- Ability to effectively read, write, and communicate in English
- Ability to direct, supervise and coordinate the work of others and motivate positive performance
- Possesses sound organizational and time management skills
- Possesses good judgment, problem solving and decision-making skills
- Possesses sound computer and related software programs abilities
- Ability to handle emergency situations in a professional and calm manner
- Ability to maintain confidential matters
Job Duties
- Carry out telephone answering and reception duties as required
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Manage schedules for the concierge team
- Train and deliver in-services for the team
- Ensure security protocols are followed
- Help with coordination of move-ins
- Greet residents and visitors
- Answer inquiries and give directions
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Maintain and keep desk and entry area neat and organized
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Maintain adherence to all company personnel policies and established operating policies and procedures
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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