Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
The Americana at Brand is a prestigious, luxury retail and residential destination located in Glendale, California. It serves as a premier shopping, dining, and living experience, combining indoor and outdoor spaces to create an inviting atmosphere that reflects sophistication and comfort. The Americana at Brand is part of Caruso, a family-owned company recognized for its commitment to exceptional property management and extraordinary guest experiences. Known for its lush landscaping, stunning architectural design, and a variety of retail stores and restaurants, The Americana at Brand continues to set a high standard in hospitality and community living. Caruso itself is celebrated for... Show More
Job Requirements
- Ability to understand and communicate effectively in English
- Able to push a Bell Cart or Flat Bed up to 30 pounds
- Standing, sitting and/or walking for up to 8 hours a day
- Equipment used: phone system, computer, i-Pad, Radio, Bell Cart or Flat Bed Cart
- Must be compliant with Caruso Grooming Standards
- Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role
Job Qualifications
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times
- Minimum of one year experience in a hospitality setting
- Microsoft Office: Word and Excel
- Excellent written and verbal communication skills
- professional and pleasant tone of service
- Must be an organized
- detail oriented, self-starter who is able to work independently and part of a group
- Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year”
- Self-starter, takes initiative, and anticipates needs of others
- Tenacious with excellent follow up
- Thrives in a fast-paced work environment
- Ability to multi-task, problem solve & prioritize workload
- Extremely strong organizational, project and time management skills
- Ability to quickly analyze a situation, come up with solutions and implement them
- An unflappable, confident demeanor
- Solid judgment
- Strong work ethic
Job Duties
- Utilize all resources available to ensure full knowledge and understanding of Caruso property in order to provide an exceptional 5-star service experience for our guests and/or residents
- Fulfill guest/resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment
- Coordinate guest and/or resident’s needs with other departments as required through lateral service, in order to ensure a seamless guest experience outcome
- Communicate and document any guest compliment, complaints, or additional feedback and provide follow up to resolve outstanding issues
- Ensure all requests from residents are recorded in the designated data entry systems
- Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments
- Greet all guest and/or residents with the Caruso Hospitality Standards and proper phone greeting
- properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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