Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Flexible Schedule
Employee wellness programs
Job Description
The hiring establishment for this position operates in the hospitality industry, providing exceptional services to guests in a dynamic and fast-paced environment. This company focuses on delivering memorable experiences through attentive and personalized guest interactions. As a concierge position, the role plays an integral part in upholding the company’s reputation by offering comprehensive assistance and tailored recommendations to guests. The concierge acts not only as a point of contact for guest inquiries but also as an ambassador for the establishment, enhancing the overall guest experience by ensuring comfort, convenience, and satisfaction throughout their stay.
This concierge role is desig... Show More
This concierge role is desig... Show More
Job Requirements
- A high school diploma or general education degree (GED)
- Two years customer service experience
- One year concierge or VIP experience
- Fluency in English language
- Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
- Ability to compute rates, ratios, percentages, taxes, discounts
- Ability to read maps and draw bar graphs
- Ability to understand and apply instructions in written, oral or diagram form
- Proficiency with word processing, spreadsheet, accounting and internet software
- Ability to lift up to 10 pounds occasionally
- Capability to stand, walk, handle objects and communicate effectively
- Willingness to work flexible full-time shifts including nights, weekends and holidays
Job Qualifications
- High school diploma or GED
- Two years of customer service experience
- One year of concierge or VIP experience
- Fluency in English
- Proficient in word processing software including Microsoft Word
- Skilled in spreadsheet software including Microsoft Excel
- Experience with accounting and internet software
- Effective communication skills
- Ability to present information clearly in one-on-one and small group situations
Job Duties
- Answer guest inquiries with information about local entertainment including trips, excursions, sports events, concerts, restaurants, and plays
- Discuss routes, time schedules, rates, and accommodations to determine guest preferences and book reservations
- Verify arrival and departure times, trace routes on maps, and arrange for baggage handling and other guest requests
- Deliver tickets to guests in their hotel rooms
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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