Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Flexible
Benefits
Base hourly range $20.14-$28.82
Annual employee bonus program
robust wellness program
Paid Time Off
Eleven paid holidays plus one floating holiday
401(k) retirement saving plan with employer match
Employee Recognition Program
Tuition Reimbursement
Work-life balance
Job Description
SCAN Group is a well-established not-for-profit organization committed to improving the lives of older adults across the United States. Established over 40 years ago, SCAN Group serves as the sole corporate member of SCAN Health Plan, a leading Medicare Advantage plan provider with a membership exceeding 270,000 across California, Arizona, and Nevada. SCAN has earned a reputation as a national leader and expert in senior healthcare, dedicated to promoting health, independence, and high-quality care for seniors. The organization is deeply mission-driven, focusing on innovative healthcare solutions that support senior populations and enhance their quality of life. SCAN's team consists of... Show More
Job Requirements
- Two or more years call center, customer service, concierge, or hospitality experience
- Experience in healthcare, insurance, or medical group preferred
- Critical thinking and problem-solving skills
- Ability to handle large call volumes with excellent customer service
- Efficiency and effectiveness in managing complex calls and issues
- Ability to listen, talk, and type at the same time
- Strong communication and trust-building skills
- Time management and priority setting skills
- Strong interpersonal and organizational skills
- Excellent written and verbal communication skills
- Ability to multitask and maintain calm demeanor
- Ability to work with continuous coaching and feedback
- Ability to maintain confidentiality
- Flexible schedule including second shift (7am - 9pm)
Job Qualifications
- Two or more years of call center, customer service, concierge, or hospitality experience
- Experience in healthcare, insurance, or medical group preferred
- Strong critical thinking and problem-solving skills
- Ability to handle high call volumes while providing excellent customer service
- Efficient and effective in managing complex calls and issues
- Proficient in listening, talking, and typing simultaneously
- Ability to build trust and credibility through consistent communication
- Strong time management, priority setting, interpersonal, and organizational skills
- Excellent written and verbal communication skills
- Ability to multitask and remain calm in highly charged situations
- Willingness to work in an environment with continuous coaching and feedback
- Ability to maintain confidentiality
- Flexible schedule availability including second shift (7am - 9pm)
Job Duties
- Answer inbound calls from members and handle outbound calls to members
- Ensure members' issues, questions, and concerns are addressed timely across internal and external value chains
- Advocate for members by coordinating issue resolution with internal and external stakeholders
- Document member interactions to update records and track issue resolution
- Participate in team meetings to discuss member issues, trends, and resolutions
- Support membership retention by participating in member calling projects
- Follow all federal, state, and HIPAA regulatory requirements and company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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