Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
Base hourly pay
Annual employee bonus program
Wellness Program
Paid Time Off
Paid holidays
401(k) retirement plan
Employee Recognition Program
Tuition Reimbursement
Work-life balance
Job Description
SCAN Group is a respected not-for-profit organization dedicated to addressing the most urgent challenges faced by older adults across the United States. As the sole corporate member of SCAN Health Plan, SCAN Group plays a pivotal role in senior healthcare by supporting one of the nation’s leading not-for-profit Medicare Advantage plans that serves more than 270,000 members in California, Arizona, and Nevada. With over 40 years of commitment to helping seniors maintain their health and independence, SCAN has become widely recognized in the healthcare community and nationwide for its expertise in senior healthcare. The organization is distinguished by its mission-driven... Show More
Job Requirements
- 2+ years call center, customer service, concierge or hospitality experience
- ability to handle large call volumes while maintaining excellent customer service
- demonstrated efficiency and effectiveness in a high call volume environment
- ability to multitask and stay calm during stressful situations
- strong written and verbal communication skills
- ability to work flexible hours including second shift (7am - 9pm)
- ability to maintain confidentiality
- willingness to engage in continuous coaching and feedback
- bilingual proficiency in Chinese
Job Qualifications
- 2+ years call center, customer service, concierge or hospitality experience
- experience in healthcare, insurance, or medical group preferred
- strong critical thinking and problem-solving skills
- excellent multitasking ability with ability to listen, talk and type simultaneously
- strong interpersonal and organizational skills
- effective verbal and written communication skills
- ability to maintain confidentiality
- demonstrated time management and priority setting skills
- ability to build trust and credibility through consistent communication
- experience working in a high-volume call environment
Job Duties
- Answering inbound calls from members and addressing their questions and concerns
- making outbound calls as needed to provide proactive support
- resolving member issues by liaising with internal and external stakeholders
- following up on pending member issues to ensure resolution
- researching and investigating member concerns to provide accurate information
- coordinating hand-offs and communication among team members
- documenting member interactions and updating records
Job Location
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