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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
employee bonus program
Welcome wellness program
Tuition Reimbursement
Job Description
SCAN Group is a renowned not-for-profit organization focused on addressing the critical challenges faced by older adults in the United States. As the sole corporate member of SCAN Health Plan, one of the leading not-for-profit Medicare Advantage plans, SCAN serves over 270,000 members across California, Arizona, and Nevada. With a history spanning more than 40 years, SCAN has established itself as a trusted expert in senior healthcare, committed to enhancing the well-being and independence of seniors. The organization prides itself on its mission-driven culture, staffed by passionate professionals who strive to innovate and improve healthcare for seniors nationwide. SCAN offers... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- at least two years experience in relevant customer service or call center roles
- proficiency in handling complex inquiries and providing solutions
- ability to communicate clearly and effectively
- ability to multitask and prioritize tasks efficiently
- capability to work flexible hours including evenings
- compliance with HIPAA and other regulatory standards
- ability to pass a background check
- willingness to work onsite in Long Beach, CA
Job Qualifications
- Two or more years of call center, customer service, concierge, or hospitality experience
- experience in healthcare, insurance, or medical group preferred
- demonstrated critical thinking and problem-solving skills
- ability to handle high call volumes with excellent customer service
- strong multitasking abilities including listening, talking, and typing simultaneously
- excellent written and verbal communication skills
- strong interpersonal and organizational skills
- ability to maintain confidentiality
- ability to work flexible shifts including 7am to 9pm
- ability to work in an environment with continuous coaching and feedback
- professionalism in maintaining calm demeanor during challenging situations
Job Duties
- Answering inbound member calls and managing outbound calls
- resolving member questions, issues, and concerns with timely, effective solutions
- advocating on behalf of members to internal and external stakeholders
- performing follow-ups and research to address pending member issues
- proactively reaching out to members for support and retention efforts
- coordinating issue resolution across multiple departments and with external partners
- documenting member interactions to maintain accurate records
- participating in team meetings and member calling projects
- adhering to federal, state, and HIPAA regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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