Concierge Advocate – Bilingual

SCAN Group is a renowned not-for-profit organization focused on addressing the critical challenges faced by older adults in the United States. As the sole corporate member of SCAN Health Plan, one of the leading not-for-profit Medicare Advantage plans, SCAN serves over 270,000 members across California, Arizona, and Nevada. With a history spanning more than 40 years, SCAN has established itself as a trusted expert in senior healthcare, committed to enhancing the well-being and independence of seniors. The organization prides itself on its mission-driven culture, staffed by passionate professionals who strive to innovate and improve healthcare for seniors nationwide. SCAN offers its employees comprehensive training, cutting-edge tools, and ample opportunities for professional growth, while fostering an environment that values expertise and dedication.

The Concierge Advocate role is a vital position within SCAN’s member services team. This onsite position, located in Long Beach, CA, operates as a direct point of contact for members, answering inbound calls and proactively reaching out to address member concerns. Acting as a liaison between members and internal or external stakeholders, the Concierge Advocate represents the member’s interests to ensure efficient issue resolution. Responsibilities include managing a book of business, addressing complex healthcare administrative inquiries, coordinating with multiple departments, and documenting member interactions accurately. SCAN’s customer service philosophy centers on providing timely, empathetic, and effective support that fosters trust and satisfaction among members.

The position requires professionalism in handling high call volumes while maintaining a calm demeanor, excellent communication skills, and strong critical thinking abilities. The Concierge Advocate supports the team’s goals by participating in team huddles, member calling projects to improve retention, and adhering strictly to federal regulations and HIPAA requirements. SCAN embraces innovation, encouraging team members to explore the potential of AI to enhance service delivery.

With a competitive base pay ranging from $22 to $23 per hour and an employee bonus program, SCAN values the well-being and development of its employees. Benefits include generous paid time off, a robust wellness program, retirement savings plans with employer matching, and tuition reimbursement. As an Equal Employment Opportunity employer, SCAN is dedicated to fostering an inclusive workplace that reflects the diversity of the communities it serves. The organization seeks individuals committed to making a meaningful impact on the lives of seniors while growing their careers in a supportive and mission-driven environment.