Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Benefits
Base hourly pay $20.14-$28.82
Annual employee bonus program
Wellness Program
Generous Paid Time Off
Eleven paid holidays plus one floating holiday
401(k) retirement savings plan with employer match
Employee Recognition Program
Tuition Reimbursement
Work-life balance
Job Description
SCAN Group is a well-established not-for-profit organization that has been dedicated to addressing the most critical challenges facing older adults in the United States for over 40 years. As the sole corporate member of SCAN Health Plan, one of the country's leading not-for-profit Medicare Advantage plans, SCAN serves more than 270,000 members across California, Arizona, and Nevada. The organization has built a reputation as a pioneer in senior healthcare, providing innovative solutions to help seniors maintain their health and independence throughout their aging journey. Known for its mission-driven culture, SCAN values the passionate professionals who join its team, offering extensive... Show More
Job Requirements
- High school diploma or equivalent
- 2 plus years of experience in call center or customer service
- Experience in healthcare or insurance preferred
- Strong critical thinking and problem-solving abilities
- Ability to manage high call volumes effectively
- Proficiency in multitasking and communication
- Commitment to confidentiality and compliance with HIPAA
- Willingness to work flexible hours including second shift
- Ability to maintain composure in high-pressure situations
Job Qualifications
- 2 plus years of call center, customer service, concierge, or hospitality experience
- Experience in healthcare, insurance, or medical group preferred
- Demonstrated critical thinking and problem-solving skills
- Ability to handle large call volume while providing excellent customer service
- Strong interpersonal, organizational, written, and verbal communication skills
- Ability to multitask and maintain calm under pressure
- Ability to work in an environment focused on continuous coaching and feedback
- Ability to maintain confidentiality
- Ability to work a flexible schedule including second shift (7am - 9pm)
Job Duties
- Serve as a front line contact center agent handling inbound and outbound member calls
- Ensure timely and effective resolution of member issues and concerns
- Assist team leads in managing a book of business
- Follow up on pending member issues and perform research to resolve problems
- Perform proactive outreach and coordinate issue resolution among internal and external stakeholders
- Document member interactions and update records accurately
- Participate in team huddles and member calling projects to support membership retention
Job Location
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