Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401(k) retirement plan
Tuition Reimbursement
Employee Recognition Program
Wellness Program
Annual bonus
Job Description
SCAN Health Plan is a mission-driven healthcare organization based in Long Beach, CA, dedicated to serving older adults by providing accessible, comprehensive, and compassionate health plan services. As a respected managed care organization, SCAN specializes in improving the health and quality of life of its members. The company fosters a supportive, inclusive, and progressive workplace environment where employees are valued for their contributions to making a meaningful difference in people’s lives. SCAN emphasizes human connection, innovation, and continuous growth, striving to build a workforce reflective of the diverse community it serves.
The role of Concierge Advocate, or Member Experience... Show More
The role of Concierge Advocate, or Member Experience... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or healthcare-related roles preferred
- Strong verbal and written communication skills
- Ability to handle sensitive and confidential information with discretion
- Proficiency with basic computer applications and willingness to adopt new technology tools
- Ability to work onsite in Long Beach, CA
- Availability to work full-time
- Commitment to providing compassionate and respectful member support
- Pass a background check
Job Qualifications
- Strong empathy, patience, and passion for helping others, especially seniors and those navigating complex healthcare decisions
- Excellent communication skills with an ability to thrive in a fast-paced, mission-driven environment
- Proven problem-solving skills with the ability to think on their feet and take initiative
- Capacity and enthusiasm to learn, grow, and contribute within a dynamic team environment
- Prior experience in customer service, healthcare advocacy, or related fields is beneficial but not mandatory
- Familiarity with healthcare benefits terminology and systems is advantageous
Job Duties
- Serve as a knowledgeable and caring resource for members, answering questions and resolving concerns with empathy and professionalism
- Provide timely, accurate, and thorough responses to member inquiries by phone, email, and written communication
- Educate members and caregivers about plan options, benefits, and services to empower them in their healthcare journey
- Own members' concerns follow up, follow through, and always strive for resolution and satisfaction
- Partner with internal departments and external providers to coordinate solutions and improve the member experience
- Participate in outbound call campaigns that support member retention and satisfaction
- Document interactions thoroughly and accurately to ensure seamless support and compliance
- Bring curiosity and innovation, especially around how technology and AI can enhance service delivery
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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