Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Base pay range $20.14 - $23.00 per hour
Annual employee bonus program
robust wellness program
Generous Paid Time Off
11 paid holidays plus 1 floating holiday
401(k) retirement saving plan with employer match
Employee Recognition Program
Tuition Reimbursement
Job Description
SCAN Health Plan is a mission-driven healthcare organization dedicated to serving older adults by providing comprehensive health plan options that prioritize member well-being, support, and empowerment. Located in Long Beach, California, SCAN Health Plan is renowned for its compassionate approach to healthcare navigation and its commitment to improving the lives of seniors and other vulnerable populations. With a focus on inclusivity, innovation, and human connection, SCAN offers a supportive work environment where employees are encouraged to grow, learn, and actively contribute to the organization's success. As a full-time employer, SCAN provides competitive compensation and a comprehensive benefits package designed to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, healthcare advocacy, or related fields preferred
- Strong verbal and written communication skills
- Ability to manage multiple tasks efficiently
- Proficiency with computers and standard office software
- Willingness to work onsite in Long Beach, CA
- Background check clearance
- Ability to engage with older adults and demonstrate empathy and patience
Job Qualifications
- Empathy, patience, and a passion for helping others, especially seniors and those navigating complex healthcare decisions
- A team player with excellent communication skills who thrives in a fast-paced, mission-driven environment
- A problem solver who can think on their feet and takes initiative to go above and beyond
- Someone excited to learn, grow, and be part of a dynamic team that values both compassion and innovation
Job Duties
- Serve as a knowledgeable and caring resource for members, answering questions and resolving concerns with empathy and professionalism
- Provide timely, accurate, and thorough responses to member inquiries by phone, email, and written communication
- Educate members and caregivers about plan options, benefits, and services to empower them in their healthcare journey
- Own members' concerns follow up, follow through, and always strive for resolution and satisfaction
- Partner with internal departments and external providers to coordinate solutions and improve the member experience
- Participate in outbound call campaigns that support member retention and satisfaction
- Document interactions thoroughly and accurately to ensure seamless support and compliance
- Bring curiosity and innovation, especially around how technology and AI can enhance service delivery
Job Qualifications
Experience
No experience required
Job Location
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