Concierge

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.50 - $20.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and Development

Employee assistance program

Retirement benefits

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service, quality, and the creation of memorable guest experiences. As a company with over 100 years of history and more than 7,000 properties worldwide, Marriott International exemplifies excellence in hospitality through its diverse portfolio of brands. Among these is The Luxury Collection Hotels & Resorts, a prestigious collection of over 120 unique luxury properties located in more than 35 countries. These properties include legendary palaces, remote retreats, and modern classics, each showcasing the cultural charm and heritage of its destination.

Joining Marriott ... Show More

Job Requirements

High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull objects up to 10 pounds
Willingness to complete safety training and certifications
Commitment to maintaining confidentiality and professional appearance

Job Qualifications

High school diploma or G.E.D. equivalent
Excellent communication skills
Ability to handle guest requests and concerns professionally
Strong interpersonal skills
Basic knowledge of hospitality industry standards
Ability to maintain confidentiality
Proficiency in telephone etiquette
Ability to work collaboratively in a team environment
Attention to detail
Ability to follow company policies and procedures

Job Duties

Respond to guest requests for special arrangements or services
Make arrangements or identify appropriate providers
Respond to special requests from guests with unique needs and ensure satisfaction
Gather, summarize, and provide information about the property and surrounding amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest calls or problems
Review shift logs and document pertinent information
Monitor club lounge for seating availability, service, safety, and guest well-being
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow company policies, maintain uniform and personal appearance
Welcome and acknowledge all guests according to company standards
Assist individuals with disabilities
Use clear and professional language in communication
Prepare and review written documents accurately
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team goals
Listen and respond to other employees
Comply with quality assurance standards
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects weighing up to 10 pounds
Perform other duties as requested by supervisors

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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