Job Overview
Employment Type
Full-time
Temporary
Compensation
Type:
Hourly
Rate:
Range $17.81 - $24.00
Benefits
Competitive compensation and total rewards package
Comprehensive Medical, Dental and Vision Insurance
Hybrid work structure (two days in the office, three days working remotely)
Paid Time Off including 8 paid holidays, 3 personal days, vacation, sick and discretionary time
Robust suite of mental health benefits with little to no fee for employee and household members
Matched 401(k) retirement savings plan
Pet insurance
Flexible Spending Accounts (healthcare, dependent care, transit and parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities
Veritext Summer Camp for culture building and learning
Generous Employee Referral Program
Tuition Reimbursement Program
Employee contests and social opportunities
Job Description
Veritext is the global leader in legal litigation and deposition solutions, recognized for providing the most skilled court reporters, advanced technology, and unparalleled service to help clients achieve successful outcomes anytime and anywhere. Established as a premier legal services company, Veritext specializes in delivering high-quality court reporting, videography, and other litigation support services that cater to law firms, corporate legal departments, and government agencies. The company prides itself on its innovation, extensive network of professionals, and customer-centric approach, making it a trusted partner in the legal industry. Veritext operates with a commitment to accuracy, integrity, and technological advancement, setting industry... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic knowledge of technology and ability to troubleshoot
- Strong interpersonal skills
- Ability to work in a hybrid environment (two days in the office, three days remote)
- Must be authorized to work in the U.S.
Job Qualifications
- Customer service oriented with a pleasant, friendly demeanor and the ability to maintain composure under pressure
- Proactive and motivated professional with strong problem-solving and follow-up skills
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be able to multi-task
Job Duties
- Act as primary point of contact for all guests of the office (clients, partners and visitors)
- actively help with logistics and their specific requests, build rapport with them
- Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to the scheduled in-office deposition
- adhere to technology protocols for each room
- Maintain a professional appearance of all conference rooms and client-facing areas (e.g., ensure supplies are refilled and stocked
- client areas are clean, tidy and welcoming
- chairs and tables are arranged properly)
- Treat our partners as key members of our team
- go out of your way for them and ensure they are set up for success
- Be knowledgeable of and educate clients and partners on Veritext product and services
- promote their value, encourage their use, provide assistance, troubleshoot and/or know where to direct the inquiry/escalation
Job Location
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