Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Hotel Drover is recognized as the number one property in the Dallas-Fort Worth area by Travel + Leisure, embodying authentic Texas hospitality rooted deeply in the pioneering spirit of the American West. The hotel is part of the Autograph Collection, providing guests with a unique and memorable experience at the heart of the historic Fort Worth Stockyards. The property is named in honor of the legendary cowboys who drove cattle across the plains, making it a beacon of heritage and tradition that seeks to celebrate and keep alive the legacy of the drover. At Hotel Drover, every guest is welcomed... Show More
Job Requirements
- Passion for creating amazing experience for our guests
- Strong prioritization and organization skills
- Creative thinking and strategic skills
- Thoughtful communicator with excellent written and verbal skills
- Strong interpersonal and relationship building abilities
- Passion for collaboration and providing administrative support
Job Qualifications
- Available to work a varied schedule that will include evenings, weekends and holidays
- Excellent written and verbal communication skills
- Organized and detail oriented with the ability to be flexible
- Must possess the ability to handle stressful situations in a calm, professional manner
- Strong computer skills
- Opera PMS experience preferred
Job Duties
- Embody the shared values of Hotel Drover
- Ability to manage multiple priorities and calmly deliver results in a demanding, fast paced environment
- Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards
- Promptly answer, record, and process all guest calls, messages, requests, questions, or concerns
- Respond promptly and thoughtfully to guest requests or complaints, and take appropriate action and follow up
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Assist guests with directions and information regarding property and local areas of interest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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