Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Fixed Shifts
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Benefits

competitive compensation
Health Insurance
retirement benefits including a 10% defined contribution retirement plan
Comprehensive training and mentorship
Support for professional growth and development
A collaborative work environment
Opportunity to make a meaningful difference in the lives of residents

Job Description

National Health Care Associates is a renowned family-run organization established in 1984, dedicated to providing exceptional long-term care and rehabilitation services across the United States. With a commitment to kindness, service, compassion, and excellence, National Health Care has grown to include more than 40 premier centers specializing in short-term rehabilitation, skilled nursing, and post-hospital care. Many of these centers have earned recognition such as "Best Of" awards from U.S. News & World Report, highlighting the high standard of care they provide. National Health Care Associates fosters a supportive and inclusive work environment, proudly certified as a Great Place to Work,... Show More

Job Requirements

  • Must have experience in a long term care setting
  • Must have customer service experience
  • Must be able to provide clinical support to the supervisor
  • Must possess strong communication and interpersonal skills
  • Must be able to manage multiple priorities and work under pressure
  • Must have the ability to read, write, and comprehend English
  • Must be a high school graduate or equivalent

Job Qualifications

  • 1-2 years experience in patient relations, customer service, or healthcare, preferably in a long-term care setting
  • High school graduate or equivalent preferred
  • Ability to read, write and comprehend English
  • Strong communication, interpersonal, and conflict-resolution skills
  • Ability to work effectively under pressure and manage multiple priorities
  • A genuine passion for working with seniors and improving their quality of life

Job Duties

  • Build relationships with residents through continual monitoring of overall satisfaction during their stay
  • Work collaboratively with the care team to ensure that residents' needs and preferences are met
  • Advocate for residents' rights and ensure that their voices are heard in all aspects of their care
  • Implement initiatives to improve the overall patient experience
  • Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner
  • Provide support and guidance to families during difficult transitions or times of need

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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