Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
Common House is a distinguished gathering space that focuses on cultivating community through unique programming, thoughtful design, and fine dining experiences. With multiple locations including Richmond's Arts District, Chattanooga's Southside, the flagship site on Charlottesville's historic Downtown Mall, and an upcoming location in New Orleans, Common House has positioned itself as a leader in providing spaces that encourage connection and comfort. As a mid-sized hospitality company expanding across the United States, Common House is dedicated to building a family of professionals who share a passion for community, hospitality, and excellence. The company prides itself on a set of core values... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in concierge or customer service roles preferred
- Ability to multitask in a fast-paced environment
- Excellent communication skills
- Basic knowledge of reservation management systems
- Proficiency with Microsoft Office
- Flexibility to work full-time or part-time
- Strong attention to detail
- Ability to work collaboratively in a team setting
Job Qualifications
- Positive attitude and excellent interpersonal skills
- Strong multitasking ability
- Experience with customer service or hospitality roles preferred
- Basic proficiency in Microsoft Office and Adobe InDesign preferred
- Strong communication and organizational skills
- Ability to work independently and as part of a diverse team
- High school diploma or equivalent
- Prior experience in front desk or concierge roles is a plus
Job Duties
- Enhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and go
- Distribute welcome packets to new members, as well as processing returns
- Manage and alert the team appropriately about Member birthdays, anniversaries, and other notable information
- Assist guests with all requests, including but not limited to private event inquiries, meeting spaces, potential partnerships, and special circumstances
- Answer phone calls and manage the Concierge inbox and respond to requests in a timely manner
- Maintain front desk and coat room organization
- Manage room reservations and special requests
- Assist other department managers, as needed
- Manage all Programming Event RSVPs and any required communications
- Scan and upload invoices for the Finance team
- Manage dining reservations: maximize seating, communicate preferences, even spacing, coordinate with other club events to avoid conflicts
- Print updated BEOs to ensure the latest and most up-to-date floor plans and event-specific info is on hand for MODs and event staff
- Create signage and special menus for events using Adobe InDesign
- Collect relevant data and input into spreadsheets as needed
- Host in the Restaurant floor(s) of the House when needed
Job Qualifications
Experience
No experience required
Job Location
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