Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
Disability insurance
401(k) retirement plan
Paid Time Off
Job Description
Invited is a prestigious company in the hospitality and service industry, renowned for being the largest owner and operator of private clubs nationwide, with a portfolio of over 130 country clubs, city clubs, and athletic clubs. Established in 1957, Invited has a longstanding legacy driven by a commitment to building relationships and enriching the lives of its members, guests, and a workforce of more than 17,000 employees. The organization is celebrated for offering first-class amenities that include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers, making it a highly sought-after destination for club... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 1 year experience in hospitality or customer service
- service-oriented mindset
- friendly and personable
- professional phone demeanor
- positive attitude and team spirit
- strong communication skills
- ability to multitask under pressure
- organizational skills
- listening skills
- proficiency in Microsoft Office
- able to stand and walk for extended periods
- able to work in varying environments
- capable of climbing, squatting, kneeling, bending, twisting
- effective communication and visual acuity
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- service-oriented mindset
- friendly and personable with a positive attitude
- professional and welcoming phone demeanor
- positive attitude with collaborative team spirit
- strong communication skills across verbal, written, phone, text, and social media
- ability to work well under pressure managing multiple tasks
- strong organizational skills with attention to detail
- exceptional listening skills and ability to respond to member needs
- proficient in Microsoft Office including Word, Outlook, and Excel
- effective multitasking and time management skills
Job Duties
- provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone, providing prompt assistance and answering questions
- deliver exceptional business and concierge services to members and guests
- inform members and guests about club services, amenities, and upcoming events
- assist with member communications including social media and newsletters
- make outbound calls to new and at-risk members to ensure engagement and retention
- manage reservations for club programs, dining, and services
- conduct proactive phone calls to confirm member reservations
- promote upcoming events and assist in event registration
- update events and relevant information on member platforms
- prepare and print personalized welcome tents, birthday, and anniversary cards
- maintain up-to-date member profiles including preferences and special occasions
- communicate member allergies or dietary restrictions to restaurant team
- maintain a clean and welcoming lobby, workstation, and surrounding areas
- ensure supplies are stocked
- assist others as needed and take on additional tasks assigned by management
- follow company policies and maintain professionalism
- follow safe working practices and encourage others
- take initiative in personal and professional growth
- address and resolve challenges with available resources
- attend daily briefings and engage in required activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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