Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid time off and leave programs
Job Description
Invited is a leading company in the hospitality and service industry, operating as the largest owner and operator of private clubs nationwide. Since its inception in 1957, Invited has maintained a central purpose of building lasting relationships and enriching the lives of its members, guests, and more than 17,000 employees. With a portfolio that includes over 130 country clubs, city clubs, and athletic clubs, Invited provides first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The company prides itself on fostering an inclusive, dynamic work environment where its employees are... Show More
Job Requirements
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
Job Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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