Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Flexible
Benefits
401(k) Plan
Employer fixed contributions
Company matching
Profit sharing
Medical Coverage
dental coverage
Prescription coverage
vision coverage
Tax-advantaged healthcare accounts
Life insurance
Paid Time Off
Paid holidays
Paid Maternity Leave
Paid parental leave
Dependent Care Flexible Spending Account
Career growth planning
Nationwide career opportunities
Job Description
Renewal by Andersen is a distinguished leader in the window and door industry, recognized for its dedication to innovation, quality, and customer satisfaction. As a subsidiary of Andersen Corporation, we pride ourselves on delivering exclusive products through a superior process handled by some of the most skilled professionals in the market. Renewal by Andersen Signature Service emphasizes personalized customer care and professionalism, ensuring every project reflects our commitment to excellence and craftsmanship. We foster an inclusive and supportive workplace where diversity is celebrated, and all employees are encouraged to grow both personally and professionally. Our team members are known as... Show More
Job Requirements
- 2+ years customer service experience
- Solid and accurate data entry skills
- Strong communication and time management skills
- Competency in Microsoft Office software
- High attention to detail and organization abilities
- Excellent interpersonal skills and the ability to manage simultaneous tasks
Job Qualifications
- 2+ years customer service experience
- Solid and accurate data entry skills
- Strong communication and time management skills
- Competency in Microsoft Office software
- High attention to detail and organization abilities
- Excellent interpersonal skills and the ability to manage simultaneous tasks
Job Duties
- Provide Signature Service customer service to homeowners
- Create and maintain homeowners' job files
- Build a concrete relationship with the homeowner
- Work with RSRs and scheduling teams to move the homeowner's job through the process
- Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
- Resolve any post-install situations
- Schedule homeowners' technical measure, installation date, and reminder calls
- Send out the post-installation survey and resolve any post installation situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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