Concierge

Hollywood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

fitness center access

Professional development opportunities

Job Description

Omni Fort Lauderdale Hotel is a prestigious hospitality establishment scheduled to open in Fall 2025, offering an iconic addition to South Florida's vibrant hotel scene. Situated at 1950 Eisenhower Boulevard, this 29-story luxury hotel is designed to cater to travelers, business guests, and leisure seekers with utmost sophistication and convenience. The hotel features 801 well-appointed guest rooms and suites, multiple dining options including restaurants and a lively rooftop bar, a serene full-service spa inspired by Natural Springs, a fitness center, and a sprawling pool area. It also boasts over 120,000 square feet of versatile indoor and outdoor meeting and event... Show More

Job Requirements

minimum of one year direct customer service experience
ability to manage multiple guest requests simultaneously under pressure
strong prioritization and multitasking abilities
calm demeanor when handling stressful situations
excellent communication skills in English
computer literacy with knowledge of hotel management systems
flexibility to work nights, weekends, and holidays
ability to work as part of a team
physical ability to lift and carry up to 30 pounds
capability to stand, walk, or sit for extended periods
proficiency in using desktop computer, telephone, fax, copier, and two-way radio equipment

Job Qualifications

one year of direct customer experience
experience in community organizations or roles representing city attractions acceptable
previous hotel front office or guest services experience preferred
developed knowledge of local area attractions
ability to work well under pressure
strong organizational and multitasking skills
ability to handle stressful situations with calm and welcoming demeanor
customer service oriented with a desire to create memorable guest experiences
clear and pleasant communication skills in English, both verbal and written
computer proficiency including accurate information input
ability to work cohesively with co-workers across departments
experience with Opera software a plus
willingness to work flexible schedules including nights, weekends, and holidays

Job Duties

be fully acquainted with the different points of interests
arrange bookings and reconfirm airline tickets
assist in arranging restaurant reservations and limousines as required by guests
ensure delivery of parcels, mail, and special items to guest rooms
maintain public areas including the lobby in collaboration with housekeeping
accept special duties as assigned by management
set up amenities for guests celebrating special occasions
create special packages including pre-calls from concierge and specialized amenities
interact with other departments to satisfy guest needs
speak with guests in a friendly and warm manner to make them feel welcome
proactively seek ways to improve the hotel experience for guests
handle special requests such as flowers, telegrams, rental cars, forwarding luggage, and private cars

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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