Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity Theft Protection
Pet insurance
Retirement
paid time off (PTO)
Job Description
Worth Ross Management Company is a distinguished leader in the Homeowners Association (HOA) management industry, known for its award-winning services and commitment to excellence. Located near the San Antonio Country Club in Alamo Heights/Mahncke, Worth Ross has built a reputation for recruiting and retaining top-tier talent, fostering an environment rich in diversity and inclusion. This philosophy of embracing diverse backgrounds and perspectives has been pivotal in driving the company’s forward progress and overarching success. As an industry of extraordinary professionals, Worth Ross Management Company prides itself on delivering superior management services and personalized client experiences that stand out in the... Show More
Job Requirements
- Physical demands include the ability to lift 30-50lbs
- standing, sitting, and walking
- ability to work at a personal computer as well as talking on the phone for extended periods of time
- ability to quickly and easily navigate the building as required to meet job functions
- ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
- ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
- ability to respond to emergencies promptly
- communicate, receive and exchange ideas and information using both spoken and written word
- the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
- High school diploma or equivalent
- excellent interpersonal and communication skills
- strong organizational skills
- customer service experience
- proficiency in email and telephone etiquette
- ability to multitask effectively
- ability to work independently without direct supervision
- ability to maintain confidentiality
- ability to respond promptly to emergencies
Job Duties
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
- identifies and clarifies the residents' needs and desires
- answers questions and provides solutions
- seeks the way to improve the services that we already provide or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
- assists residents in scheduling access for authorized vendors to provide services within units
- maintains resident and guest privacy and the organization's reputation by always keeping information confidential
- able to understand and react quickly and effectively to any emergency
- responsible for maintaining a safe and secure work environment for all residents, guests and staff
- follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- accurately maintains daily shift notes into Building Link system
- receives packages and deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
- responds to resident concerns and complaints in a professional and caring manner
- follows up and tries to resolve all such concerns and complaints
- elevates issues to Lead Concierge or AGM if necessary or appropriate
- manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
- performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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