Concierge

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $26.00

Work Schedule

Flexible

Benefits

Health care benefits

flexible spending accounts

401(k) Plan

earned paid time off

sick leave

Life insurance

Disability Coverage

Job Description

Marriott International is a renowned global hospitality company known for its commitment to exceptional guest experiences and operational excellence. Among its esteemed brands is Westin Hotels & Resorts, which emphasizes wellness and well-being as fundamental pillars of its guest service philosophy. The Westin brand is dedicated to creating a welcoming and healthy environment for travelers, enabling them to maintain their best physical and mental state while away from home. Marriott International’s inclusive and diverse workplace culture values the unique backgrounds, talents, and experiences of its associates, fostering an atmosphere of growth, respect, and shared success. Health care benefits, flexible spending... Show More

Job Requirements

high school diploma or equivalent
no prior work experience necessary
strong communication skills
ability to handle guest inquiries professionally
willingness to learn and adhere to safety protocols
ability to maintain professional appearance
ability to work flexible hours including standing or walking for entire shifts
ability to lift and carry objects weighing up to 10 pounds
commitment to teamwork and guest satisfaction

Job Qualifications

high school diploma or G.E.D. equivalent
no related work experience required
no supervisory experience required
excellent communication and interpersonal skills
ability to follow company policies and procedures
commitment to guest service excellence
willingness to complete safety training and certifications
ability to maintain confidentiality
teamwork and collaboration skills
physical capability to stand or walk for long periods and to lift light objects

Job Duties

respond to guest requests for special arrangements or services such as transportation and reservations
make arrangements or identify appropriate service providers
follow up to ensure guest satisfaction
gather and provide information about property amenities and local attractions
answer and process guest calls, messages, requests, and concerns
contact relevant departments to resolve guest issues
review and document information from shift logs and memo books
monitor club lounge for seating, service, safety, and guest well-being
report accidents, injuries, and unsafe conditions to management
complete safety training and certifications
maintain professional appearance and confidentiality
welcome and acknowledge guests according to company standards
use clear and professional communication
develop positive working relationships with team members
comply with quality assurance standards
stand or walk for extended periods
perform light lifting and other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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