Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Education Assistance
Short Term Disability Coverage
accident coverage
Paid Time Off
Paid holidays
Job Description
Montgomery Place is the premiere senior living community located in East Hyde Park, overlooking beautiful Lake Michigan and near the esteemed Museum of Science and Industry. This community serves as the cultural center of the neighborhood, providing a vibrant, supportive environment for seniors with diverse living options including Independent Living, Assisted Living, and a Skilled Nursing Unit. The Skilled Nursing Unit accommodates both long-term care and short-term sub-acute rehabilitation services with 40 dedicated beds. Montgomery Place stands out for its commitment to fostering a welcoming atmosphere where residents enjoy a high quality of life through comprehensive care, engaging activities, and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or related field
- Strong organizational and multitasking abilities
- Effective verbal and written communication skills
- Ability to work collaboratively with residents and staff
- Basic computer proficiency
- Willingness to participate in ongoing training
- Ability to handle confidential information in compliance with HIPAA
- Reliable and punctual
- Friendly and customer-focused attitude
Job Qualifications
- Experience in customer service or senior living community support roles
- Strong communication and interpersonal skills
- Ability to coordinate multiple activities and handle logistics
- Proficient in using computer systems including Point of Sale and communication platforms
- Comfortable with social media content creation
- Basic knowledge of healthcare environment preferred
- Ability to work cooperatively in a team environment
- High school diploma or equivalent
- Previous experience with training program support is a plus
Job Duties
- Coordinate programs and services with various Independent Living resident committees
- Assure meeting spaces and functional equipment resources are properly reserved
- Support and participate in all aspects of front desk services
- Focus on customer service to residents to meet their needs
- Provide guidance to Independent Living residents and guests for services requested
- Coordinate service needs with other departments
- Arrange theater, dining, and event experiences including transportation
- Arrange transportation to standing events such as shopping, church, and library
- Communicate clearly and effectively on phone and in person
- Assist in maintenance of resident event information systems, communication systems and Point of Sale systems
- Coordinate with security, transportation, and front desk services for hospitality needs
- Assist in training programs and standard operating procedures for front desk associates
- Post activities and current events on in-house channel and MP portal
- Help with social media posts including photos, videos, and testimonials
- Support or provide backup for healthcare-related activities
- Adhere to business policies and procedures
- Participate in required training and education
- Communicate effectively with staff, residents, and business partners
- Provide and accept feedback for continuous quality improvement
- Escalate issues related to business standards when necessary
- Comply with all organizational rules and regulations including HIPAA and safety
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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