Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Training opportunities
Job Description
This company is a well-established organization dedicated to providing exceptional services to its residents, emphasizing a customer-focused approach and personalized care. Known for its commitment to quality and excellent interpersonal interactions, this establishment operates within the hospitality industry. Their team is built around individuals who are self-motivated, outgoing, and detail-oriented, ensuring that every resident receives the highest standard of service. The company thrives on fostering a supportive and organized environment to cater to the diverse needs of their community effectively.
The position available is a Resident Services role, with a part-time schedule that includes Wednesday and Thursday... Show More
The position available is a Resident Services role, with a part-time schedule that includes Wednesday and Thursday... Show More
Job Requirements
- High school diploma or equivalency
- completion of college level courses with concentration in business or hospitality
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- ability to lift 30 to 50 pounds
- ability to work in an upright standing position for long periods
- ability to walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- reminds residents of schedules
- provides support and assistance
- runs errands
- personalizes services
- anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
- exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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