Concierge

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401k plan

company match

Job Description

FirstService Residential is a leading real estate management company specializing in luxury residential properties and community living experiences. With a reputation for excellence and dedication to superior customer service, they provide residents with a safe, welcoming, and memorable living environment. The company employs highly trained staff to meet the unique needs of their diverse clientele, ensuring that each community maintains its high standards of quality and service. Their focus on innovation, professionalism, and community engagement makes them a top choice for residents seeking a premium residential experience.

The concierge role at FirstService Residential is essential in delivering a 5-star servi... Show More

Job Requirements

High school diploma or equivalency required
degree in hospitality management or business administration strongly desired
minimum of one year of high-end luxury hospitality or property management experience preferred
excellent verbal and written communication skills required
strong organizational skills required
ability to work independently with minimal supervision
proficiency in Microsoft Office and other information system technologies
availability to work open shifts, including overnights and weekends
friendly and service-oriented attitude
ability to maintain confidentiality and discretion
strong work ethic and team player mindset

Job Qualifications

High school diploma or equivalency
degree in hospitality management or business administration strongly desired
fluency in one or more foreign languages is a plus
minimum of one year of high-end luxury hospitality or property management experience preferred
excellent verbal and written communication skills
strong organization skills with the ability to manage multiple priorities while remaining composed and professional
friendly, courteous, service-oriented, able to work with a variety of people while maintaining professional distance
able to work independently with minimal supervision while maintaining discretion and confidentiality
team player with a strong work ethic
proficiency in Microsoft Office and information system hardware and software
ability to type at least 30 words per minute

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
warmly greets and directs residents and guests arriving to or departing from the property
maintains an active presence at the Front Desk
monitors and announces visitors and controls access to the property
reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
handles all concierge duties with enthusiasm including processing mail and packages, answering questions, making recommendations and arrangements for transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
possesses an in-depth knowledge of local attractions and nightlife to enhance the residential experience
maintains familiarity with community amenities and activities and gives directions to amenities and events within the property
adheres to all Front Desk procedures including completing Daily Activity Reports and incident reports, responding to emergencies
undertakes administrative tasks related to Front Desk and back-of-house operations
ensures resident and guest concerns are resolved professionally and promptly
assists in training concierge staff
follows safety procedures and maintains a safe work environment

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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