Concierge

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Tuition Reimbursement

Holiday pay

myFlexPay

Job Description

Sunrise Senior Living is a renowned provider of senior care services dedicated to enhancing the lives of elderly residents by promoting longevity, health, and happiness. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise embodies a workplace culture that values and respects its team members while fostering meaningful relationships with residents and their families. The company’s mission focuses on delivering compassionate care tailored to each resident’s unique needs, enhancing their quality of life through dedicated service and community support. Sunrise Senior Living communities emphasize safety, comfort, and engagement, creating an environment where residents feel valued and... Show More

Job Requirements

High school degree or GED
Customer service experience
Proficient computer skills including Microsoft Office and willingness to learn new software
Ability to handle multiple priorities
Good written and verbal communication skills
Strong organizational and record-keeping skills
Good problem-solving and decision-making ability

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office including Windows, Outlook, Excel
Ability to learn new applications including Sunrise specific software
Strong written and verbal communication skills
Good organizational, time management, and follow through skills
Accurate record keeping abilities
Good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales or Executive Director to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure community is in compliance with national or provincial regulations pertaining to occupational health and safety requirements, promote Risk Management programs and policies, and adhere to safety rules and regulations
Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership
Respond to emergencies as indicated in policies and procedures
Responsible for all guests and residents to appropriately sign themselves in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Maintain heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and account for and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator or Business Manager or Controller
Assist the Business Office Coordinator or HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and committed to working toward team goals
Demonstrate in daily interactions with others, the Team Member Credo
Commit to serving residents and guests through Principles of Service
Contribute to overall engagement programs including team member engagement survey and improvement planning workshops
Attend regular meetings including Town Hall, Department Team Meetings, and others as directed by Supervisor or Department Coordinator
Maintain compliance in assigned required training and all training required by state, province, or other regulating authorities as applicable
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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