Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Holiday pay
Job Description
Hendrick Lexus Northlake, located at 10830 Northlake Auto Plaza Blvd in Charlotte, North Carolina, is part of the esteemed Hendrick Automotive Group, which is known for its commitment to excellence, customer satisfaction, and automotive expertise. Hendrick Lexus Northlake specializes in providing high-quality luxury vehicles and exemplary customer service, maintaining a strong reputation in the automotive retail industry. The dealership prides itself on fostering a welcoming and professional environment for both customers and employees, ensuring that everyone who steps onto the lot receives top-tier service and support. As a trusted Lexus dealership, Hendrick Lexus Northlake offers a comprehensive range of automotive... Show More
Job Requirements
- GED or High School Diploma
- Previous experience in automotive or customer service industries desired
- Basic knowledge of vehicle mechanical operations
- Valid Driver's License
- Intermediate computer skills including Microsoft Office
- Ability to communicate effectively
- Regular and predictable attendance
- Ability to work scheduled shifts including evenings, weekends and holidays
- Ability to stand, walk and sit frequently
- Ability to work in a noisy and vehicle service environment
- Ability to follow safety rules and procedures
Job Qualifications
- Previous experience in automotive or customer service industries desired
- Basic knowledge of the mechanical operations of vehicles
- Excellent interpersonal, customer service, and organizational skills
- GED or High School Diploma preferred
- Intermediate skills in Microsoft Office products
- Ability to understand and follow instructions
- Effective communication skills with customers and company personnel
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to perform basic math functions such as addition, subtraction, multiplication and division
Job Duties
- Greets customers in the service drive area and assists them with the process of checking vehicle in for service
- Assists Service Advisor by working with customer and technician to identify required maintenance
- Advises customers on necessary and recommended services
- Offers additional services and repairs to customers
- Assists with moving vehicles
- Assists customers with reviewing documentation, processing payment, and returning keys for completed services
- Schedules appointments with customers
- Maintains customer satisfaction index (CSI) at or above company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations in the performance of duties
- Performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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