Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider in the senior living industry, dedicated to empowering residents to live longer, healthier, and happier lives. The company is recognized as a Great Place to Work by Activated Insights, a prestigious certification it has earned nine times, highlighting its outstanding culture and workplace environment. Sunrise Senior Living focuses on creating meaningful relationships between residents, their families, and team members, fostering a community built on respect, care, and compassion. This dedication to excellence is reflected in every aspect of their service, from personalized care to creating an inviting and safe environment for all residents... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Computer proficiency including Microsoft Office and specialized applications
- Ability to manage multiple tasks efficiently
- Excellent communication skills
- Attention to detail and accuracy
- Ability to work as part of a team
- Compliance with safety and risk management protocols
- Ability to complete required training and certifications
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Strong organizational and multitasking skills
- Good verbal and written communication skills
- Ability to maintain accurate records
- Demonstrated good judgment and problem-solving abilities
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offering and providing beverages, ensuring safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times
- Greet potential candidates interested in careers at Sunrise, direct them to apply online, and enter candidate information into the Applicant Tracking System
- Answer incoming calls promptly with appropriate greeting, take accurate messages and communicate them effectively
- Manage appointments for residents and family members, such as hairdresser and transportation
- Send get well cards to residents in the hospital and sympathy cards to families
- Order flowers and name plates for new residents, maintain marketing packet inventory
- Support sales by handling inquiry calls and assisting with lead tracking
- Keep front desk and entry area organized and manage the Bistro area with refreshments and music
- Ensure safety compliance and participate in risk management programs and emergency response
- Maintain resident and team member rosters, monitor resident movements with high-risk lists
- Update phone lists, meal ticket processing, mail distribution, and assist with recruitment and administrative duties
- Participate actively in team engagement, follow training requirements, and perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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