Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
Job Description
The Ritz-Carlton Fort Lauderdale is a prestigious luxury hotel located at 1 North Fort Lauderdale Beach Boulevard in Fort Lauderdale, Florida. Known for its exceptional service and elegant accommodations, the hotel is part of Marriott International's distinguished portfolio. The Ritz-Carlton brand prides itself on delivering unparalleled hospitality and providing guests with memorable and personalized experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton sets the standard for luxury service globally. This commitment to excellence is backed by a culture that values creativity, thoughtfulness, compassion, and the empowerment of its associates to contribute meaningfully to every guest interaction.
Joining The Ritz... Show More
Joining The Ritz... Show More
Job Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Willingness to follow company policies and maintain confidentiality
Job Qualifications
- High school diploma or GED equivalent
- Excellent communication skills, both written and verbal
- Ability to follow company policies and procedures
- Strong interpersonal skills to build positive relationships
- Customer service orientation with attention to detail
- Ability to work in a fast-paced environment
- Basic computer skills
Job Duties
- Respond to guest requests for special arrangements or services e.g., transportation, reservations, dry cleaning by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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