Concierge

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Discount Program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Flexible pay option

Discretionary bonuses

Job Description

Sunrise Senior Living is a renowned provider of senior living options dedicated to enabling residents to lead longer, healthier, and happier lives. The establishment has been repeatedly recognized for its exceptional workplace culture, having been certified as a Great Place to Work for the eighth time by Activated Insights. This accolade underscores Sunrise's commitment to fostering a positive, supportive, and fulfilling environment not only for its residents but also for its employees and their families. As a vibrant and dynamic community, Sunrise Senior Living focuses on delivering high-quality care and services, creating meaningful relationships, and supporting the personal and professional... Show More

Job Requirements

High school diploma or equivalent
Prior customer service experience
Proficiency with computers and Microsoft Office suite
Ability to learn and use Sunrise applications
Strong communication skills
Organizational and multitasking abilities
Compliance with safety and health regulations
Ability to manage confidential information
Availability to participate in required training
Must pass a drug test (excluding marijuana) and health screenings
COVID-19 and influenza vaccinations if mandated locally
Ability to work collaboratively in a team environment

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer applications including Microsoft Office (Windows, Outlook, Excel) and Sunrise software
Ability to learn new software applications
Strong written and verbal communication skills
Good organizational and time management abilities
Accurate record keeping skills
Good judgment, problem solving, and decision-making skills
Ability to handle multiple priorities effectively

Job Duties

Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offering beverages, and ensuring safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times
Greet potential job candidates, directing them to apply online or entering their information into the Applicant Tracking System
Answer incoming telephone calls within two to three rings with appropriate greetings and identification
Take complete messages and communicate them to intended recipients
Provide community overviews to callers and direct calls appropriately
Manage appointments for residents and family members
Send get well cards to hospitalized residents and sympathy cards to families
Order flowers and name plates for new residents before move-in
Order guest meals for residents and families on move-in day
Maintain marketing and move-in packet inventory
Support the Director of Sales with initial inquiry calls and Customer Relationship Management database entry
Keep the front desk and entry area neat and organized
Monitor the Bistro area for cleanliness, restock refreshments, and maintain music ambiance
Ensure front desk coverage when stepping away
Partner with community team to ensure compliance with health and safety regulations
Practice safety procedures including personal protective equipment and emergency protocols
Maintain resident, team member rosters, and schedules for emergency use
Champion the Safe Leaving Program to ensure resident safety
Respond to emergencies according to policies and procedures
Ensure all guests and residents sign in and out appropriately
Maintain high-risk elopement list and monitor entry and exit points
Update daily resident phone lists, rosters, move-in/out registers, and guest logs
Prepare and manage meal tickets and collect payments
Organize and distribute mail and community newspapers
Display daily menu on menu board
Maintain resident forms for miscellaneous credits
Assist with recruitment data entry and administrative duties
Order office supplies and disperse team member paychecks
Participate actively in team goals and uphold company values
Attend meetings and maintain compliance with required training
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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