Concierge

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical

Dental

Vision

Life

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to compassionate care, Sunrise has been recognized multiple times as a Great Place to Work, reflecting its exceptional workplace culture and values. This established company focuses on creating an environment where residents, their families, and team members can build meaningful relationships and experience joy and fulfillment through service. As a reputable senior living community, Sunrise fosters growth, collaboration, and dedication among its staff, emphasizing the sacred value of human life and the importance of... Show More

Job Requirements

High school diploma or GED
prior customer service experience
proficiency with computers and Microsoft Office suite
ability to operate community-specific software
excellent communication skills
strong organizational and multitasking capabilities
compliance with safety protocols and training
willingness to participate in required health screenings
passing a drug test excluding marijuana
must comply with COVID-19 and influenza vaccination requirements as applicable
ability to manage confidential information responsibly

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
ability to learn new applications
understanding of safety and regulatory compliance if driving a Sunrise vehicle
effective written and verbal communication skills
good organizational, time management, and follow-through abilities
accurate record keeping skills
good judgment, problem solving, and decision-making skills
ability to handle multiple priorities

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure that community safety protocols are in place
contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
greet potential candidates interested in Sunrise careers and direct them to apply online or capture candidate information into the Applicant Tracking System (ATS)
answer incoming telephone and resident calls within two to three rings with appropriate community greeting and identification
take complete messages with pertinent information and communicate them to the intended recipient
offer community overview to callers and direct them accordingly
manage appointments for residents and family members such as hairdresser and transportation
send get well cards to residents in the hospital
order Memory Flower for residents who have passed away
send sympathy cards to families and responsible parties as needed
order flowers and name plates for new residents prior to move-in
order guest meals for resident and family on move-in day
create and maintain marketing and move-in packet inventory
support DOS with initial inquiry calls and encourage interest in Sunrise Senior Living
assist DOS with Customer Relationship Management lead tracking database entry
perform administrative duties related to resident move-in process
keep desk and entry area neat and organized
monitor Bistro area for cleanliness, ensure fresh coffee, fruit, popcorn and snacks are available
maintain and clean popcorn machine daily
keep music playing throughout the day
ensure front desk is covered when stepping away
partner with community team to ensure compliance with occupational health and safety regulations
practice safety procedures including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
maintain Resident Roster, Team Member Roster, and work schedules for emergencies
champion Safe Leaving Program and procedures
respond to emergencies as per policies
ensure guests and residents sign in and out properly
maintain high-risk elopement list with photographs
maintain heightened awareness of entry and exit of residents
update resident phone list and roster daily
prepare meal tickets and tally meal counts
collect and process meal ticket money
organize and distribute mail
collect and distribute newspapers
post and display Daily Menu
maintain resident form for miscellaneous credits
perform computer data entry and administrative duties for recruitment
monitor and order office supplies
track and disperse paychecks
participate actively as a team member committed to team goals
demonstrate Team Member Credo in daily interactions
commit to serving residents and guests through Principles of Service
contribute to engagement programs and surveys
attend meetings including Town Hall, Department Team, and others
maintain compliance in all required training
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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