Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Exact $31.50
Benefits
401(k) Plan
Paid Time Off
employee assistance plan
Marriott property discounts
Childcare discounts
transportation benefits
wellness benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering inclusive workplace environments. One of its distinctive brands, EDITION Hotels, represents the perfect blend of luxury boutique style with world-class service, catering to sophisticated and discerning travelers who appreciate originality, design, and outstanding service without constraints. Located in the vibrant West Hollywood area, The West Hollywood EDITION is part of this innovative portfolio, offering guests an elegant, personalized, and charismatic hotel experience that stands out for its perfectionism and individualism.
As a part-time, seasonal opportunity, thi... Show More
As a part-time, seasonal opportunity, thi... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects weighing up to 10 pounds
- Must comply with company policies and safety standards
- Ability to communicate professionally and clearly
- Willingness to assist guests with special needs
Job Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to multitask and handle inquiries efficiently
- Proficiency with telephone etiquette and protocol
- Basic organizational skills
- Ability to work collaboratively in a team environment
- Willingness to learn and adapt
- Friendly and approachable demeanor
Job Duties
- Attend to special guest requests such as transportation, reservations, and laundry services arranging appropriate vendors
- Address special requests from guests with exceptional needs and follow up to ensure satisfaction
- Gather, summarize, and provide guests with information about the hotel and local amenities, including events and special activities
- Handle, log, and process all guest calls, messages, requests, questions, and concerns
- Contact appropriate personnel or departments such as bell services or housekeeping to resolve guest calls, requests, or issues
- Review employee shift logs and daily memo books, documenting pertinent information in records
- Monitor club lounge guest availability, service, safety, and wellbeing
- Report accidents, injuries, and unsafe working conditions
- comply with safety training and certification requirements
- Adhere to company policies, maintain clean professional appearance, safeguard confidential information and protect company assets
- Welcome and acknowledge all guests in accordance with company standards, anticipate and fulfill their service needs, assist guests with disabilities, and express genuine appreciation
- Communicate clearly and professionally with others, prepare and review accurate written documents, and answer phones with proper protocol
- Cultivate and maintain positive working relationships, support team goals, and address employee concerns appropriately
- Comply with quality assurance standards
- Stand, sit, or walk for prolonged periods during work shifts
- Move, lift or transport objects weighing 10 pounds or less
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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